CrawlJobs Logo
C
Communitech · IT - Administration

Program Specialist, AI@Work

Canada, Kitchener Employment contract 55000.00 - 64000.00 USD / Year · Job Posted June 29, 2026
Apply Position
Job Link Share

Job Description

We're looking for a Program Specialist to support the growth and delivery of AI@WORK. As a Program Specialist, you will play a key role in recruiting participants, coordinating program activities, and delivering an exceptional experience for businesses and students throughout the cohort lifecycle. Working closely with Program Managers, participants, and external partners, you'll help ensure cohorts are successfully recruited, onboarded, supported, and engaged from start to finish. This role is ideal for someone who enjoys building relationships, managing multiple moving pieces, creating exceptional participant experiences, and helping programs achieve meaningful outcomes.

Job Responsibility

  • Participant Recruitment & Outreach: Build and manage participant pipelines for AI@WORK cohorts
  • Develop outreach strategies to attract qualified businesses and students
  • Conduct outreach, information sessions, and discovery conversations
  • Assess participant fit and guide applicants through the selection process
  • Build relationships with ecosystem partners, post-secondary institutions, businesses, and community stakeholders
  • Track recruitment activity and support achievement of cohort targets
  • Support student recruitment processes, refining position descriptions, reviewing applications, coordinating schedules, and conducting screening interviews as needed
  • Participant Experience & Engagement: Serve as a primary point of contact for participants throughout the program
  • Support onboarding, orientation, and cohort launch activities
  • Deliver a high-quality participant experience from application through program completion
  • Respond to participant inquiries and proactively resolve issues or concerns
  • Gather participant feedback and identify opportunities for improvement
  • Foster engagement and retention throughout each cohort
  • Program Coordination & Delivery: Support Program Managers in the planning and execution of AI@WORK cohorts
  • Coordinate participant communications, scheduling, and engagement activities
  • Support participant matching, onboarding, and cohort logistics
  • Maintain accurate participant records, program documentation, and reporting
  • Track program outcomes, success stories, and key performance metrics
  • Collaborate with internal teams, partners, and stakeholders to support successful program delivery
  • Contribute to the continuous improvement of program processes and participant experiences

Requirements

  • 3 years of experience in program coordination, recruitment, talent acquisition, participant engagement, customer success, or a related field
  • Exceptional relationship-building and communication skills
  • Experience managing multiple priorities, deadlines, and stakeholders simultaneously
  • Strong organizational skills and attention to detail
  • Ability to work independently, take initiative, and solve problems proactively
  • Experience coordinating projects, programs, events, or participant experiences
  • Comfort using CRM systems, applicant tracking systems, or participant management tools
  • Passion for technology, innovation, workforce development, and community building

Nice to have

  • Experience recruiting technical talent, including students or professionals in technology, engineering, data, AI, or related fields
  • Experience working with startups, small businesses, or the technology sector
  • Experience in campus recruitment, workforce development, or work-integrated learning programs
  • Knowledge of AI, emerging technologies, or digital transformation
  • Experience supporting grant-funded, government-funded, or cohort-based programs
Communitech - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Program Specialist, AI@Work

8 matching positions

Legal Specialist / Responsible AI Program Manager

We are hiring a Legal Specialist and Responsible AI Program Manager to support t...
Location
Location
Hungary , Budapest
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
August 31, 2026
Flip Icon
Requirements
Requirements
  • Law degree is highly desired
  • degree in public administration, public affairs, or public policy combined with relevant work experience will also be fully considered
  • 3 to 5 years of prior professional work experience in a related field
  • Excellent, proven working knowledge of EU digital law
  • Specific domain knowledge of the EU AI Act
  • Supplemental knowledge in IT law or corporate compliance is a strong asset
  • Proven ability to manage high-impact corporate programs, stay organized, keep stakeholders informed, and respect strict deadlines
  • Strong English communication skills (written and spoken)
  • collaborative mindset to navigate an international environment
  • capability to break down complex issues into clear solutions
Job Responsibility
Job Responsibility
  • Support AI Governance
  • Deliver Actionable Legal Advice
  • Drive Program Milestones
  • Assess AI Systems
  • Raise Awareness
  • Fulltime
Read More
Arrow Right

Cloud & AI Specialist

As an Cloud & AI Specialist, you are a business leader with technical and busine...
Location
Location
Czech Republic , Prague
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluent in Czech or Slovak language
  • Proven years of experience in leading the sales of public and or hybrid cloud transformation engagements or similar technical consulting experience OR Bachelor's Degree or higher in Computer Science, Information Technology, or related field AND A few years of experience leading the sales of public cloud engagements or technical consulting experience OR equivalent experience
  • Sales Account Planning and Management: Strong and disciplined pipeline management, identification and analysis of customer usage trends, large dollar licensing and deal negotiation experience, understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs
  • Executive Presence. Experience and expertise selling to senior business decision makers by aligning & reinforcing the business value and cost savings of the solution to the customer's overall business pain and/or strategic opportunities and decision criteria
  • Collaborative. Orchestrate and influence virtual sales/technical/support/partner teams to pursue sales opportunities and lead v-teams through influence
  • Consumption Business Strategy / Project Management. Experience leveraging cloud adoption methodologies and frameworks to structure application migration projects
  • Cloud & AI Platform. Understanding of Microsoft Azure Cloud & AI platform, or other public cloud platforms, including IaaS and PaaS technologies and how they translate into business impact. Versed in cloud migration and modernization
  • Competitive Landscape. Knowledge of enterprise software solutions, Cloud & AI competitor landscape including AWS, GCP, Oracle, Anthropic and others
  • Partners. Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs.
Job Responsibility
Job Responsibility
  • Drive new business - creation of new pipeline in collaboration with technical resources and account team by identifying new opportunities within customer engagement and handing off to the Customer Success Unit team for pursuit
  • Own presales discussions with customers and partners leveraging processes and tools, demos, and programs using consultative sales methodology and technical expertise to influence the customer vision
  • establish rules of engagement for extended teams
  • Sales Account Planning and Management Strong and disciplined pipeline management, identification and analysis of customer usage trends, large dollar licensing and deal negotiation experience, understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs
  • Consumption Business Strategy / Project Management. Experience leveraging cloud adoption methodologies and frameworks to structure application migration projects
  • Be the Trusted advisor to customer technical leaders by being a Microsoft Intelligent Data and Analytics platform evangelist inclusive of new Data and Analytics projects, modernizing legacy Data Warehouse to the cloud, new Modern Data Warehousing deployments, real-time analytics, and end to end Data, Analytics and AI solutions
  • Be the Voice of Customer to share customer insights within Presales organization and help removing key blockers and drive customer engagement
  • Work with technical teams, resources and partner ecosystem and build technical strategy: map the agreed customer vision into a strategy, resolve concerns, prevent, and remove technical blockers, and validating a strong business case for investment and translate technology complexity into business impact and work with the customer, account team, and partners to orchestrate a roadmap for implementation guiding the customer to choose the best Microsoft Data and Analytics and AI platform for their needs
  • Maintain and grow sales expertise in Public & Hybrid Cloud and relevant AI technologies while keeping up to date with market trends and competitive insights
  • collaborate and share with the Cloud & AI community
  • Fulltime
Read More
Arrow Right

Program Specialist, Payments Support

As a Program Specialist, Payments Support you will be responsible for delivering...
Location
Location
Canada , Toronto; Halifax; Calgary; Vancouver; Ottawa; Kitchener; Waterloo; Hamilton; Truro
Salary
Salary:
46000.00 - 60000.00 CAD / Year
freshbooks.com Logo
FreshBooks
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-3 years experience with Technical Support and 1+ years experience working within Payments
  • Demonstrated proficiency with helpdesk and project management platforms (e.g., Zendesk, Jira), with the aptitude to quickly master new internal tools and AI-leveraged workflows
  • Exceptional written and verbal communication skills, specifically the ability to explain complex technical issues and organizational policies to non-technical stakeholders
  • Demonstrated resilience and ability to thrive in a fast-paced, ambiguous environment, coupled with critical thinking and proactive problem-solving skills
  • High self-awareness with a commitment to continuous professional development, including a willingness to seek out and act on constructive feedback
  • Ability to manage difficult conversations with FreshBooks users and maintain composure and calm in high-pressure situations
Job Responsibility
Job Responsibility
  • Respond to, troubleshoot, and solve inbound and outbound customer support inquiries across various channels (Phone, Email, Social Media, and Chat) related to Payments
  • Support other specialists by troubleshooting technical issues, usability issues, and product defects through case handoffs and real-time knowledge transfer
  • Liaise with internal Product Development & Engineering departments, external vendors, and Technical Account Managers (TAMs) to surface and solve customer issues
  • Create, monitor, maintain, report on, and advocate for Product Defects (Bugs, SHALP) and Product Enhancements (Usability, USE) related to Payments
  • Assist in leading the customer experience incident management process in real-time, from proactive containment and communication to resolution
  • Partner with the Support Communications team to ensure documentation for the internal knowledge base and external Self-Service channels is accurate and assist in developing training for the CX department and new hires
What we offer
What we offer
  • Equity grant
  • Immediate enrollment in comprehensive benefits program
  • Fulltime
Read More
Arrow Right

Customer Experience Program Specialist

The Special Projects & Governance team within Delivery CX LATAM leads high-impac...
Location
Location
Brazil , Sao Paulo
Salary
Salary:
Not provided
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in project/program management, business operations, customer experience, consulting, analytics, or related fields.
  • Strong analytical and problem-solving skills, with the ability to interpret data, identify insights, and support strategic decision-making.
  • Curious and growth-oriented mindset, with interest in exploring new technologies, AI tools, and ways of working to improve operational effectiveness.
  • Highly proactive and organized, with the ability to identify opportunities, solve problems independently, and operate effectively in fast-paced and ambiguous environments.
Job Responsibility
Job Responsibility
  • Support governance and strategic execution routines across Delivery CX LATAM, including business reviews, leadership forums, reporting structures, and operational cadences.
  • Develop insights and strategic recommendations based on operational performance, trends, and business priorities to support decision-making and organizational alignment.
  • Partner cross-functionally with regional and global stakeholders to connect broader organizational priorities with LATAM initiatives and execution plans.
  • Lead or support special projects focused on operational improvement, scalability, process optimization, and strategic transformation.
  • Identify gaps, operational challenges, and improvement opportunities proactively, helping drive actionable solutions and stronger execution across the organization.
  • Explore opportunities to improve team efficiency and ways of working through automation, AI-enabled solutions, and operational innovation.
  • Fulltime
Read More
Arrow Right

Direct Merchant Program Specialist

The Program Specialist IV (Direct LoB) will own end-to-end operational excellenc...
Location
Location
Japan , Tokyo
Salary
Salary:
Not provided
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluency in English
  • business-level Japanese strongly preferred.
  • Proven ability to analyze operational data, identify root causes, and translate insights into scalable solutions.
  • Experience in program or project management within a complex, cross-functional environment.
  • Strong communication and stakeholder management skills, with the ability to influence without authority.
  • Experience working with or managing BPO/vendor teams, ensuring high-quality execution.
  • Ability to operate in fast-paced, ambiguous environments and independently drive initiatives from ideation to execution.
  • Familiarity with operational workflows, product processes, and support ecosystems in high-growth businesses.
  • Comfortable leveraging AI tools and automation frameworks to drive operational efficiency.
Job Responsibility
Job Responsibility
  • Manage program governance for Direct-related initiatives, ensuring smooth launch readiness, scalable adoption, and high-quality merchant and customer experiences.
  • Drive incident and escalation management, serving as the first-line contact during outages, major campaigns, and merchant-impacting events.
  • Analyze operational data (CTGs, trends, inflow) to identify issues, propose improvements, and guide cross-functional teams toward actionable solutions.
  • Develop and maintain standardized operating procedures, training, and documentation to support BPO and partner teams.
  • Collaborate with Product teams to surface VOC, identify feature gaps, submit bug/UX requests, and influence the roadmap for Japan’s Direct business.
  • Lead BPO/vendor management for Direct workflows, ensuring performance, quality, and compliance across all support channels.
  • Support commercial growth initiatives, including retail expansion (Momo, PChome, Yamato), grocery use cases, contract renewals with national merchants, and new delivery models (3W, DP pickup, microDC).
  • Partner with local and regional leadership to align on strategy, prioritize operational gaps, and ensure Direct LoB projects contribute to 2025 strategic pillars.
  • Create and present insights to leadership, translating operational data into business impact and recommending structural improvements.
  • Fulltime
Read More
Arrow Right

Software Engineer, AI Specialist - Monetization (Technical Leadership)

Meta is seeking a distinguished Software Engineer with deep AI specialization to...
Location
Location
United States , Sunnyvale
Salary
Salary:
219000.00 - 301000.00 USD / Year
meta.com Logo
Meta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
  • 12+ years of experience in software engineering with a focus on AI, machine learning systems, or applied deep learning in production environments
  • Experience architecting and delivering large-scale AI or machine learning systems — including training infrastructure, model serving, ranking, recommendation, or foundation model pipelines — that operate at significant scale
  • Experience leading multi-team technical initiatives end-to-end, including defining strategy, driving cross-functional alignment, and delivering measurable outcomes against organization-level goals
  • Experience identifying and resolving systemic engineering issues that span multiple systems or abstraction layers, including developing frameworks that prevent recurring classes of failures
  • Experience communicating complex AI system designs and technical trade-offs in writing and presentations to both technical and non-technical audiences, including engineering leadership
Job Responsibility
Job Responsibility
  • Identify and solve the most complex AI systems engineering challenges across the organization, including architecting large-scale machine learning training and inference infrastructure that operates at Meta's global scale
  • Define extensible technical foundations and cross-organizational standards for AI model development, evaluation, and deployment pipelines that favor consistency and long-term maintainability
  • Drive the technical vision and multi-year roadmap for AI platform capabilities, influencing priorities across multiple engineering teams and cross-functional partners including research, product, and data science
  • Evaluate emerging AI architectures, model paradigms, and industry developments to identify opportunities and risks relevant to Meta's competitive position, and translate findings into actionable engineering strategy
  • Lead the design and implementation of AI systems where correctness, reliability, and performance are rigorously proven, establishing invariants and testing frameworks that prevent entire categories of model and system failures
  • Identify where AI tooling and automation can eliminate entire categories of engineering work, and drive adoption of AI-native workflows across engineering teams to exponentially increase organizational throughput
  • Collaborate with research scientists and applied researchers to translate novel AI techniques from prototype into production systems that deliver measurable improvements to key product metrics
  • Mentor engineers across the organization by providing customized technical coaching, leading engineering programs such as architecture reviews and AI craft initiatives, and establishing a culture of rigor and thoroughness
  • Partner with legal, policy, and compliance teams to ensure AI systems meet privacy, security, and integrity standards, and set the bar for responsible AI development practices across the business domain
  • Define new metrics and data-driven decision-making principles for long-term, cross-team AI initiatives, connecting technical outcomes to organization-level priorities and business impact
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Fulltime
Read More
Arrow Right

Customer Experience Program Specialist

As a Merchant CX Program Specialist, you will play a critical role in improving ...
Location
Location
Mexico , Mexico City
Salary
Salary:
Not provided
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Customer Centricity: A mindset that prioritizes the customer experience
  • Operational Execution: organizational skills with a 'finisher' mindset
  • ability to manage multiple workstreams simultaneously and execute tasks with high attention to detail
  • Data Literacy: Strong analytical skills with experience using data to drive decisions, track KPIs, and identify improvement opportunities
  • familiarity with automation and AI-driven support solutions (e.g., chatbots, LLMs, workflow automation) is a plus
  • Communication & Collaboration: 100% fluency in English. High attention to detail and accountability, with demonstrated ability to manage complex initiatives and collaborate effectively with globally distributed, cross-functional teams
  • Problem Solving: Ability to navigate ambiguous problems and propose clear, actionable paths where processes are not yet fully defined
Job Responsibility
Job Responsibility
  • Identify and Solve Pain Points – Conduct and develop analysis to uncover inefficiencies and implement strategic, data-backed solutions
  • Optimize Support Processes – Develop and document standardized procedures to improve merchant support, ensuring consistency and scalability while creating synergies across different Lines of Business (LOBs) and regions
  • Performance Tracking – Analyze operational data, trends, and key performance metrics to identify opportunities for improvement and inform strategic decisions
  • Project Management – Own the execution of key initiatives from inception to completion, in alignment with business goals
  • Collaborate with Cross-Functional Teams – Work closely with key POCs such as Analytics, Vendor Management, Workforce Management, Learning & Development, Content, Sales, and Operations to align strategies and drive continuous improvement
  • BPO Management and Coordination – Ensure smooth and efficient operations within third-party support teams, optimizing performance and service quality
  • Drive Communication – Providing clear insights, performance updates, and actionable recommendations to stakeholders
  • Troubleshoot and Solve Ad-Hoc Issues – Proactively address operational challenges, ensuring a seamless merchant support experience
Read More
Arrow Right

Senior Operations Specialist, AI Enablement

Lead the end-to-end quality program for AI Moderation. Ensure that human and mac...
Location
Location
United Kingdom , London
Salary
Salary:
50000.00 - 60000.00 GBP / Year
bumble.com Logo
Bumble Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in Trust & Safety
  • Hands-on experience in content moderation operations and quality management
  • Familiarity with moderation systems and conversational AI tools
  • Understanding of the interplay between human review and machine learning models
  • Strong analytical skills
  • Experience digesting large data sets and complex policies into clear, actionable insights
  • Experience in data analysis and reporting
  • Deep understanding of CX & Trust operations, moderation frameworks, and policy enforcement principles
  • Comfortable working with moderation, CX, QA tools and platforms
  • Ability to quickly adapt to new software systems and evolving workflows
Job Responsibility
Job Responsibility
  • Operationalise and scale the AI Moderation QA framework across internal teams and BPO partners
  • Ensure consistent application of quality standards
  • Review and evaluate the accuracy and consistency of content moderation decisions made by BPO teams and machine moderation systems
  • Operationalise structured feedback loops between QA, BPO, CX & Trust Operations, Policy, and Product teams
  • Validate model performance and identify opportunities for improvement
  • Develop quality benchmarks and continuously optimise moderation processes, tooling, and workflows
  • Conduct root cause analysis using moderation data to surface trends, systemic gaps, and actionable insights
  • Enhance moderation policy implementation
  • Provide data-driven recommendations for policy updates
  • Ensure moderation practices adhere to regulatory requirements and community guidelines
  • Fulltime
Read More
Arrow Right