Program Operations Manager of Celebrations and Fitness Jobs

Rittenhouse Village At Michigan City

Location:
United States, Nashville

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

90000.00 USD / Year

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Job Description:

The Program Operations Manager of Celebrations and Fitness supports the National Director of Celebrations and Fitness in ensuring operational excellence, program consistency, and data driven decision-making across all DSL communities. This position requires approximately 30%-40% travel at the discretion of the National Director of Celebrations and Fitness. This role serves as a central point of coordination for celebrations, fitness initiatives, and lifestyle programming, fostering high-quality resident experiences and operational efficiency. The Program Operations Manager will engage directly with communities, provide training and mentorship to Celebration Directors, and lead efforts to standardize and enhance programs that enrich residents’ physical, intellectual, social, emotional and spiritual well-being.

Job Responsibility:

Coordinate logistics for community-wide celebrations, fitness, and lifestyle programs, ensuring resources and materials are available to all communities
Oversee the planning, scheduling, and execution of lifestyle programs and special events that align with corporate standards and resident interests
Develop and distribute a standardized Program Toolkit for tracking, data collection, and reporting to streamline efforts across communities
Support program adaptation and continuous improvement based on performance metrics, audits, and resident feedback
Review and analyze community activity calendars, newsletters, and communications to ensure consistency with brand standards and quality expectations
Provide feedback and guidance to Celebration Directors to enhance content, alignment with corporate initiatives, and overall presentation quality
Maintain a robust public relations presence through collaboration with marketing on promotional materials and community-facing communications
Partner with corporate leadership to design and implement comprehensive training programs for Celebration Directors and engagement teams
Conduct regular training sessions to promote skill development, creativity, and consistency in programming across communities
Mentor and support Celebration Directors, fostering collaboration and problem-solving across the Celebrations and Fitness teams
Implement strategies to ensure consistent and high-quality program delivery across all DSL communities
Conduct regular audits and assessments to evaluate adherence to corporate standards, program quality, and resident satisfaction
Develop and analyze resident surveys to inform programming decisions and enhance engagement
Collect, organize, and analyze data to track program participation, resident satisfaction, and performance outcomes
Prepare reports and presentations summarizing key trends and opportunities for improvement
Maintain databases for resident engagement, volunteer activity, and quality assurance metrics
Assist in the preparation of departmental budgets, monitor expenses, and manage supply requisitions in accordance with budgetary guidelines
Lead and support special projects and initiatives as assigned by the National Director of Celebrations and Fitness
Coordinate volunteer programs, including recruitment, scheduling, and recognition initiatives
Directly supervises Celebration Directors, Celebration Coordinators, and Fitness staff across multiple community locations
Provides leadership, guidance, and performance management to ensure program effectiveness and staff development

Requirements:

Bachelor’s degree in Recreation Management, Hospitality, Gerontology, or a related field preferred
Minimum of 3–5 years of experience in program management, recreation, or hospitality within a senior living or community-based organization
Proven leadership and training experience, with strong interpersonal and communication skills
Demonstrated ability to manage multiple priorities, projects, and stakeholders simultaneously
Proficiency in Microsoft Office Suite and data management/reporting tools
Familiarity with Federal, State, and Local regulations for senior living communities preferred
Strategic and operational planning
Leadership and mentorship
Data-driven decision-making
Collaboration and communication
Quality assurance and compliance
Creativity and innovation in programming
Ability to communicate effectively in writing and verbally, speaking the primary language of the residents
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Ability to use Microsoft Windows, including Word and Excel
Ability to use software to design calendars and signs
Ability to use email and the Internet

Nice to have:

Bachelor’s degree in Recreation Management, Hospitality, Gerontology, or a related field preferred
Familiarity with Federal, State, and Local regulations for senior living communities preferred

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Program Operations Manager of Celebrations and Fitness