Program Operations Coordinator

• Manage the daily operations of active non-credit programs, ensuring smooth delivery and a high-quality learner experience
• Coordinate non-credit enrollments, rosters, scheduling, partner communications, invoicing, and learner onboarding
• Resolve routine learner issues with professionalism and empathy
• Monitor program timelines and proactively surface risks or gaps
• Maintain accurate and up-to-date records across registration systems, learning platforms, spreadsheets, and shared drives
• Build and maintain reporting tools and dashboards tracking non-credit enrollment, completion, certificate issuance, and compliance activities
• Develop and maintain process documentation, including checklists, timelines, and desk guides
• Document non-credit completions and industry credential attainment
• Conduct structured outreach to adjunct faculty via email and online meetings
• Deliver requested data, reports, and summaries to support compliance activities and strategic planning
• Assist with state Eligible Training Provider List (ETPL) and similar workforce-related reporting processes

• Bachelor's degree or equivalent combination of education and experience
• Two to four years of experience in program coordination, operations, or administrative support
• Experience working in higher education, professional education, or workforce development
• Experience using AI tools (such as Claude, ChatGPT, or similar) to draft communications, analyze information, and produce work products collaboratively
• Demonstrated proficiency with spreadsheets, registration or CRM systems, and shared documentation tools
• Ability to work approximately 20 hours per week with schedule flexibility based on operational needs

• Experience administering non-credit, professional, or continuing education programs
• Familiarity with state Eligible Training Provider List (ETPL) compliance or similar workforce-related reporting systems
• Knowledge of the industry credentialing ecosystem (AWS, Microsoft, Google, CompTIA, PMI, Salesforce, and similar)
• Experience creating or maintaining operational documentation or process guides
• Familiarity with adult and working learner populations and their unique needs

Some benefits for non-benefited employees