Program Operations Associate

• Serve as the primary point of contact for SPaCEE system support and business teams
• Resolve technology and service-delivery issues across data platforms and associated systems
• Maintain the SharePoint escalation hub and ensure timely communication with cross-functional partners
• Provide direct support for Centris platform issues, troubleshooting, and inquiry response
• Lead Centris change management cycles, including vendor coordination, testing, validation, and documentation
• Manage quarterly realignments, new product onboarding, and field-force restructuring activities
• Conduct Quarterly User Access Reviews for field, vendor, and home-office roles
• Ensure stable data feeds between connected systems and oversee semester checks for accuracy
• Support platform maintenance releases, upgrades, and cross-system dependency assessments
• Develop and maintain dashboards, scorecards, and automated reports (Tableau, Power BI, Salesforce/Centris)
• Ensure accuracy and integrity of program data across all systems and vendors
• Build and automate reporting for routine, ad hoc, and executive-level needs to support operational and strategic decision-making
• Analyze program data to identify trends, efficiency gains, and opportunities for optimization
• Deliver action-oriented insights and recommendations during quarterly and annual business reviews
• Lead the development of the Congress Performance Dashboard measuring ROE (Return on Engagement) and ROS (Return on Spend)
• Automate follow-up call tracking for HCPs and prescribers attending Speaker Programs
• Deliver unified reach, engagement, and conversion metrics across Speaker Programs and Congresses to inform future strategy and brand planning
• Maintain and improve process documentation, workflows, and SOP alignment
• Partner with IS, Commercial, and vendor teams to implement enhancements, streamline data interfaces, and drive continuous improvement
• Build and maintain automated reports and insights packages that support greater operational efficiency

• Bachelor's degree & 4 years of directly related experience
• Associate’s degree & 6 years of directly related experience
• High school diploma / GED & 8 years of directly related experience
• Experience with managing relationships with key stakeholders
• Experience managing competing demands and priorities
• Strong time management, organization, and prioritization skills
• Strong problem-solving skills
• Strong written and verbal communication skills
• Exceptional attention to detail with the ability to multi-task
• Ability to work well in teams and interact effectively with various levels of management
• Willingness to be flexible to meet team goals and priorities
• Strong computer and database skills with Microsoft Word, PowerPoint, Excel, Outlook, and Teams
• Experience with databases and business analysis tools (e.g., Sales Force, Tableau, Power BI, SharePoint, Learning Management Systems) a plus

Bachelor’s degree and 4 years in Marketing Operations, Sales Operations, Project Management, Marketing, Pharmaceutical/ Biotechnology Industry