Program Manager, Citi

Citi

Location:
India, Mumbai

Category:
-

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Program Manager is a strategic project management professional responsible for managing multiple projects within the Tax Information Reporting function. The book of work includes regulatory, business-driven, and process improvement projects, with a strong focus on technology releases and release management. Excellent communication skills are vital for cross-functional collaboration at a senior level. Responsibilities include program planning, coordination, stakeholder management, risk mitigation, and adherence to project standards.

Job Responsibility:

Support planning, directing and coordination of day-to-day activities of running a program
identify stakeholders and key organizations and build and manage relationships
direct the creation of programs of work and manage their alignment to operations and business goals
lead the facilitation and coordination of cross-functional activities within/across programs and with senior management
lead the identification and drive resolution of issues, including those outside established programs of work
work with stakeholders to ensure program scope definition meets defined objectives
work with the Program Sponsor to ensure business case/cost-benefit analysis is in line with business objectives
drive adherence to program and project processes, procedures, methods, and standards for program and project delivery
assist the program team in negotiating for resources owned by other departments in order ensure the program can be completed
direct the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis
direct the identification of risks that impact program delivery and ensure mitigation strategies are developed and executed when necessary
apply comprehensive understanding of concepts and procedures within own area and knowledge of other areas to resolve issues that have impact beyond own area
ensure creation, approval and maintenance of various project and program artefacts including plan and charter, benefits management plan, stakeholder management plan, risks and issues log, etc.
ensure program/project plans meet business needs as described in the scope and initiation documents
ensure all stakeholders are identified and included in scope definition activities, understand the program schedule and key milestones and receive schedule status regularly
coordinate funding approvals and ensure all areas of the program are appropriately resourced
escalate program risks to the Program Director, or Program Sponsor, when appropriate
apply sound ethical judgment regarding personal behaviour, conduct and business practices

Requirements:

8-12 years of relevant experience managing projects/programs
PMP or equivalent professional qualification strongly preferred
solid experience in delivery of projects/programs with both operational process and technology changes
strong experience with release management and UAT management
strong interpersonal relationship skills with ability to negotiate with stakeholders
critical thinking and problem-solving skills
should demonstrate a commitment to quality and attention to detail

What we offer:

Global benefits
equal opportunity employer

Additional Information:

Job Posted:
July 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Program Manager