Program Manager

• Work with Vice President on industry research and analyze trends to inform strategic planning, program development, and KPIs/impact measurement
• Source both outcome-centered data and qualitative insights to convey impact of FORWARD
• Manage integration of such to effectuate fundraising, marketing, and communications
• Manage soup-to-nuts execution of the FORWARD BUILD & ELEVATE leadership development program, including vendor due diligence and management, budget, curriculum development, stakeholder communications, and impact reporting
• Develop engagement plan and manage the FORWARD Network
• Foster community that provides opportunities for learning, mentorship, peer support, and professional growth in both virtual and in-person environments
• Support the creation of relevant program materials including those in coordination with AHLA Marketing and Communications teams and external vendors as needed
• Maintain accurate and relevant information conveyed via organizational website, social media channels and collateral materials
• Regular reporting (monthly and quarterly)
• Collaborate actively across the enterprise to ensure visibility of FORWARD in AHLA Committee meetings, membership events, executive meetings, etc
• Develop persuasive and compelling presentations and communications that highlight the value and impact of the initiative’s work
• Work with Vice President on strategic partnerships with relevant organizations to build a coalition that strengthens and extends the FORWARD mission within the hospitality sector
• Serve as organizational representative at relevant internal/external meetings and events as designated by senior leadership
• Collaborate with the AHLA events team on the planning, execution, and evaluation of FORWARD events, including conferences, roundtables, and workshops for hospitality professionals
• Coordinate and support speaker identification and outreach, agenda development, and event talking points
• Partner with industry leaders, subject matter experts, and influential voices to deliver impactful, market-relevant programming
• Support the evaluation of post-event reporting to gauge event success and continually enhance future programming

• Bachelor’s degree or related experience
• 4-6+ years of professional experience in non-profit program development and management
• Professional and/or volunteer experience working on gender parity initiatives preferred
• Proven project management experience across internal and external stakeholder groups, including with high-profile leaders and matrixed corporations/organizations
• Familiarity growing and managing networks, chapters, or communities comprised of thousands of members/participants with varying needs and interests
• Strong strategic thinking with an ability to identify challenges and opportunities alongside recommendations for program development, enhancement or reconfiguration
• Proven communication skills, both written and verbal, with an ability to clearly articulate program impact and outcomes
• Dynamic problem-solving, including the ability to effectively source, analyze and report on data to inform decision making
• Excellent relationship management skills with strong customer service ethic
• Comfortable working under pressure and adhering to deadlines
• Ability to work both independently and collaboratively across the organization, while maintaining attention to detail and “managing up” effectively
• Positive attitude and willingness to be flexible to adapt to changing needs with entrepreneurial mindset
• The ability to source, analyze, and report on data, including presenting organized themes and findings to leadership team
• Proven experience creating and managing multifaced budgets
• Experienced computer and software knowledge: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), project management tools (Asana preferred) and CRMs (Salesforce preferred)
• Basic design proficiency utilizing Canva, Adobe or other software
• Ability to travel (up to 15%)

Professional and/or volunteer experience working on gender parity initiatives preferred