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Program Manager

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Sopra Steria

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Location:
Poland , Gdańsk

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Category:
IT - Software Development

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Contract Type:
Employment contract, B2B

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Salary:

18000.00 - 22000.00 PLN / Month
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Job Description:

We are looking for a Program Manager to join Sopra Steria Apps Services team on an international Program for a leader in the aerospace sector. The program is run according to SAFe, the Lean-Agile Framework, at Portfolio Management level. You will work in an industrial, stable environment in multinational team (France, Poland, India) for a major aeronautical manufacturer. The program involves wide portfolio of applications developed by multiple teams.

Job Responsibility:

  • Plays a critical role in driving successful project outcomes by managing various aspects of project delivery, fostering collaboration, and ensuring client satisfaction
  • Finance Management: Is responsible for performance (lead-times, budget, quality) in their scope
  • Overseeing the financial aspects of service delivery
  • Client Relationship Management – serve as the primary point of contact for clients, fostering strong relationships and addressing client concerns or inquiries related to service delivery
  • Resource Management: oversee the allocation of resources to support service delivery activities
  • Risk Management & Issue Resolution: Identifies risks for their scope, defines related action plans, manages difficult situations
  • Proactive in problem-solving and ongoing improvement
  • Performance Reporting: provide regular reports to clients and internal stakeholders on service performance
  • Continuous Improvement: drive continuous improvement initiatives to enhance service delivery processes, tools, and capabilities
  • Solicit feedback from clients and stakeholders, conduct service reviews, and implement best practices to optimize service quality and efficiency

Requirements:

  • Excellent understanding of areas such as HR / Finances / Delivery
  • Proficient in the technologies and systems relevant to the IT software development industry
  • Skilled in utilizing service management tools and platforms to monitor, report, and manage service performance
  • In-depth knowledge in project management principles and methodologies (SAFE + Agile)
  • Knowledgeable of IT service management (ITSM) frameworks, such as ITIL
  • Familiarity with project management tools and techniques for tracking progress and managing deliverables
  • Ability to delegate tasks, set priorities, and provide feedback to team members
  • Strong verbal and written communication abilities for effective interaction with clients, stakeholders, and team members
  • Expertise in managing client escalations and resolving concerns efficiently
  • Capable of analysing performance data to identify trends and inform decision-making
  • Fluent English: C1/C2

Nice to have:

  • Scrum / SAFe or other Project Management Certification
  • Knowledge or interest in aeronautical sector
What we offer:
  • Luxmed
  • Medicover Sport
  • Worksmile
  • educational platforms
  • languages learning platform
  • referral bonus
  • life insurance
  • workation
  • certifications (paid by the company)
  • conferences
  • Tech Lunches
  • possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud)

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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