Program Manager

• Lead and mentor a high-performing team to deliver on strategic company objectives across multiple programs and portfolios
• Shape and execute the overall portfolio strategy
• Consult with EPMO & Practice Area Leaders to design and implement strategies aligned with organizational objectives
• Supervise and direct delivery for a portfolio of programs and projects
• Work with EPMO to develop portfolio strategy, including contract management, forecasting, and billing
• Conduct regular portfolio reviews, prioritize projects, and allocate resources
• Analyze project data to provide insights and recommendations for decision-making
• Supervise and guide team, providing leadership, mentoring, training, and support
• Provide strategic direction and performance oversight to the team
• Allocate resources efficiently across portfolio, balancing priorities and needs
• Collaborate with HR for talent acquisition and development
• Ensure appropriate staffing levels, manage performance issues, and lead recruiting efforts as needed
• Foster client confidence by ensuring strong performance from assigned team members
• Manage a high-performing culture focused on collaboration, accountability, and innovation
• Implement strategies for improving resource planning and forecasting
• Write Statements of Work (SOWs) for client contracts, ensuring scope is comprehensive
• Supervise scope delivery across portfolio and ensure traceability
• Oversee client engagements supported by dedicated resources, ensuring clarity of scope and responsibilities
• Identify and engage all impacted internal and client team members, developing strong relationships
• Implement a robust reporting structure to supervise project progress and critical metrics
• Support teams in program kickoff presentations and client engagements
• Coordinate interdependencies between portfolios and facilitate collaboration across teams
• Achieve corporate realization and profitability targets
• Handle portfolio financial planning, forecasting, budget reconciliation, and invoicing activities ensuring accuracy
• Partner with Sr. Program Director and Finance to ensure accurate forecasting, billing, and contract management across assigned portfolios
• Mentor teams on creation and maintenance of project timelines ensuring adherence to standards
• Identify schedule conflicts across projects and support teams in resolving them
• Ensure adherence to quality standards in project execution
• Achieve/exceed corporate customer satisfaction goals
• Conduct regular quality reviews and audits to ensure compliance
• Drive continuous improvement and adherence to standard processes
• Serve as a point of contact for raised issues or major decisions within the portfolio
• Resolve complex issues within and between projects
• Run Root Cause Analysis sessions and mentor teams in risk mitigation planning
• Identify and assess project risks, developing mitigation strategies
• Conduct regular risk assessments and adjust strategies as needed

• Bachelor's degree in Business, Technology, Engineering, Operations, or a related field or relevant work experience
• Preferred certifications: Program Management Professional (PgMP) certification, Project Management Professional (PMP) certification, Agile or Scrum certifications (e.g., Certified Scrum Master - CSM)
• 5+ years in project management with a focus on portfolio management
• Experience in operations, consulting, technology, development, engineering or related roles is a plus
• Experience in risk management, budgeting, and resource allocation
• Experienced in Agile methodologies, systems and processes
• Proficiency in project and program management tools and methodologies
• Strong experience with PowerPoint and Excel
• Jira, monday.com, and Workday experience preferred

• Experience in operations, consulting, technology, development, engineering or related roles is a plus
• Jira, monday.com, and Workday experience preferred

We offer a comprehensive benefits package including medical, dental, 401(k), paid holidays, vacations, and more