Program Manager

• Reviewing entire / E2E development life cycle activities and work products to ensure Compliance with QMS processes
• Weekly monitoring of various health reports, collection and review of identified metrics
• Steering the customization and implementation of Quality Strategy for the assigned portfolio
• Capturing the Customer Satisfaction Levels, Facilitating Identification of Improvement Actions
• Driving the implementation of delivery practices, tools, standards, models and frameworks across the assigned portfolio
• Reviewing contracts before sign off, identifying contractual commitments
• Driving effective risk management practices and initiatives across the portfolio
• Enabling the effective closure of internal / external assessment / audit findings by delivery teams
• Facilitating SLA Monitoring, Perform Metrics Analysis, drive management by metrics culture
• Identifying and facilitating Continuous Improvements including Automation Opportunities
• Facilitating the overall delivery governance and performance reporting across services
• Facilitate, mentor and coach project teams on processes required during different stages of life cycle and project management

• Bachelor’s or Higher Degree
• 15 to 20 years total experience
• Delivery experience of 3 to 5 years preferred
• Bachelors in Electronics / Telecommunication (desired) / B.E (Any Specialization) / Master’s in computer applications (MCA)
• Experience in various areas of SDLC with in-depth knowledge of methodologies like Waterfall, Agile, Testing
• Quality Management Focus with exposure to SDLC, ISO, CMMI, ITIL, ETOM, Agile / DevOps
• Analytical Skills with exposure to Six Sigma, Lean or Total Quality Management concepts
• Experience in Defect Prevention, Risk Management, Estimation, Configuration management, Process Improvement / Innovation
• Experience of Project Planning, Tracking & Monitoring, understanding of Software Metrics Definition & data Analysis
• Good Interpersonal, Written and Spoken Communication Skills
• Skilled in Process audits, Metrics, Root cause analysis (RCA) & process improvement

Certifications on SDLC, ISO, CMMI, ITIL, ETOM, Agile / DevOps preferred