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Program Manager

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NTT DATA

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Location:
India , Bangalore

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are currently seeking a Program Manager to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Job Summary: We are seeking an experienced Salesforce Project Manager to lead and manage Salesforce implementation and enhancement projects. The ideal candidate will be responsible for end-to-end project delivery, stakeholder management, and ensuring high-quality outcomes aligned with business goals. This role requires strong project management expertise, solid Salesforce platform knowledge, and exceptional client-facing skills.

Job Responsibility:

  • Own and manage Salesforce projects from initiation through closure
  • Define project scope, goals, timelines, and deliverables
  • Develop and maintain project plans, trackers, RAID logs, and status reports
  • Manage client expectations and act as the primary point of contact
  • Coordinate with Salesforce Admins, Developers, QA, and Business Analysts
  • Ensure on-time, on-budget delivery with high quality
  • Identify risks, issues, and dependencies and proactively drive mitigation plans
  • Run governance calls, sprint planning, retrospectives, and steering committee meetings
  • Ensure adherence to Agile/Scrum or Waterfall project methodologies as applicable
  • Support change management, user adoption, and release planning
  • Escalate issues appropriately and drive resolution effectively

Requirements:

  • 6+ years of overall project management experience
  • 3+ years of hands-on experience managing Salesforce projects
  • Strong understanding of Salesforce Sales Cloud, Service Cloud, or Experience Cloud
  • Experience with Agile/Scrum and/or Waterfall delivery models
  • Proficiency in project planning, estimation, and tracking tools (JIRA, MS Project, Smartsheet, etc.)
  • Excellent client communication, presentation, and negotiation skills
  • Strong problem-solving and decision-making capabilities
  • Ability to handle escalated projects and high-pressure environments

Nice to have:

  • Salesforce certifications (ADM 201, Sales Cloud, Service Cloud – preferred)
  • PMP, PRINCE2, or Certified Scrum Master (CSM) certification
  • Experience working with global stakeholders and distributed teams
  • Prior experience in consulting or system integrator environments

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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