Program Manager

• Provides subject matter expertise for ensuring contractual compliance with Virginia Mason Franciscan Health’s value-based COE program
• Responsible for the quality, efficiency and effectiveness of VMFH’s COE program, including meeting the patient experience needs of the COE patient population
• Accountable for the development, implementation and monitoring of the COE patient experience in accordance with contractual obligations, as well as VMFH’s organizational patient experience and growth goals
• Support the day to date functioning of the COE program, acting at the patient’s primary point of contact to help coordinate their overall experience while at the VMFH campus
• Works in partnership with providers, patients, caregiver, and stakeholders within the COE client and VMFH leadership to support the delivery of services.

• Bachelor’s degree preferred and/or three (3) years of experience in a role/function in a healthcare setting, with direct patient contact
• At least two (2) years of experience managing projects and/or people in an integrated delivery system, validating the knowledge and understanding of the full care continuum for patients of this population
• Strong written and verbal communication skills, including the ability to communicate effectively with a wide range of audiences, including patients, physicians, care teams, administrative leaders, and provide excellent customer service, and represent VMFH well in the local and national communities
• Excellent organizational skills, with the ability to prioritize, think strategically, and manage multiple tasks and deadlines at once in a fast-paced environment
• Experience with multi-cultural, varied socioeconomic patient population
• Comfortable working in a dynamic role and open to the evaluation of responsibilities
• Strong computer, data entry and typing skills and ability to work between multiple technology platforms. Ability to learn and utilize new technology as it evolves with the program
• Proficient in Google applications
• Knowledge of Medical Terminology

Experience in lean methodology to help support process improvement within the program.

• health/dental/vision
• FSA
• matching retirement plans
• paid vacation
• adoption assistance
• annual bonus eligibility