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The Program Manager leads the end-to-end program for transitioning, commissioning, and integrating newly acquired or developed services. This role ensures all initiatives are delivered safely, on time, and within budget while maintaining a strict commitment to client-centered care and the organisation’s "Model of Care and Service."
Job Responsibility:
Lead the end-to-end program for transitioning, commissioning, and integrating newly acquired or developed services
Lead the overarching integration program to ensure all constituent projects align with strategic objectives
Establish and oversee reporting and risk management frameworks in line with the Transformation Delivery Office (TDO)
Enable workstreams across Marketing, Operations, HR, Finance, ICT, and Quality to ensure accountability and timely delivery
Prepare consolidated progress reports and insights for the Program Sponsor and Board
Manage the transition of workforce and technical systems to organisational platforms
Support site-specific plans covering clinical governance, property, and ICT readiness
Assist operational teams in maintaining resident care and staff engagement during handover periods
Lead efforts to support employee retention and cultural integration
Serve as the primary contact between the organisation and the outgoing management of acquired entities
Manage engagement with incoming residents, families, and community stakeholders
Monitor financial outcomes, capital works, and cost controls
Forecast required resources and track workload against the plan
Ensure all transitions comply with the Aged Care Act 2024, ACNC, WHS, and Privacy standards
Requirements:
Project or Program Management qualification (e.g., PRINCE2, PMP, or Agile)
Proven track record leading complex projects, preferably in aged care or health services
Strong financial acumen, risk management, and experience in regulated environments
Excellent communication and the ability to coordinate cross-functional teams
Nice to have:
Deep knowledge of aged care operations or clinical governance
Experience in mergers, acquisitions, or service commissioning within the NFP sector
Familiarity with Fair Work and legislative frameworks