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The Professional Services Program Manager will lead services programs and projects as part of the delivery cycle, including handling all deployment resources and ensuring that all deliverables are met and delivered on-time and under budget. The Program Manager will drive customer deployment programs and projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes.
Job Responsibility:
Determine project partners and team structure/organization partners will include technical and business resources
In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables
Develop project timeline and landmarks using appropriate tools and techniques
Build and execute project work plans and revise as appropriate to meet changing needs and requirements
Identify resources needed and assign individual responsibilities and tasks
Run day-to-day operational aspects of a project and scope
Work on services operational projects that target new services IP delivery, partner communications, scheduling, etc.
Review deliverables prepared by team before passing to client
Ensure project documents are complete, current, and stored appropriately
Track and report team hours and expenses on a weekly basis
Requirements:
BS in Computer Science, MIS, Business, or equivalent education/training/experience or equivalent military experience required
5+ years of related work experience or leading complex projects desired
Analyze project profitability, revenue, margins, bill rates, and utilization
Good presentation skills including written, oral, presentation
Good organizational skills including tool utilization (spreadsheets, project management tools etc), information collection, attention to detail, and prioritization
Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments
Flexible to shifting priorities, demands, and timelines - able to promptly and expertly react to project adjustments and alterations
Experience managing large scale (Global) deployments with multiple projects, teams and resources
Nice to have:
Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus