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Program Manager

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Robert Half

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Location:
United States , San Francisco

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We’re seeking a detail-oriented, proactive Program Manager to support the Ads Sales team and brand advertising partners by ensuring product catalog content is accurate, complete, and high quality. This role owns issue triage, escalation, and resolution across catalog-related inquiries and requires strong judgment, efficiency, and confidence working cross-functionally.

Job Responsibility:

  • Triage and manage catalog-related inquiries and Jira tickets, ensuring complete information, proper routing, and timely follow-up
  • Identify when issues require escalation and coordinate with cross-functional teams to drive resolution within SLAs
  • Communicate clearly with sales and partner-facing stakeholders, translating technical details into actionable guidance
  • Use runbooks and documented workflows
  • flag gaps or unclear processes rather than improvising
  • Analyze catalog data using Google Sheets and SQL to validate accuracy and surface discrepancies
  • Track recurring issues and recommend process or documentation improvements

Requirements:

  • Experience in catalog management, content operations, or a related support function
  • Strong proficiency in Google Sheets and Jira
  • ability to run and lightly edit SQL queries
  • Excellent written and verbal communication skills with strong information judgment
  • High attention to detail and ability to work independently while knowing when to ask for help
  • Comfortable initiating cross-functional coordination to resolve issues

Nice to have:

  • Familiarity with eCommerce catalog structures, CPG product data, or GS1 standards
  • Experience supporting Ads, Sales, or partner-facing teams
  • Experience with tools such as Snowflake, Mode, or similar analytics platforms
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 10, 2026

Work Type:
On-site work
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