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Program Manager, Upmarket Education

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Vanta

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

153000.00 - 180000.00 USD / Year
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Job Description:

Vanta is looking for a Program Manager, Upmarket Education to design, build, and scale a best-in-class education experience for our upmarket (MM, ENT, Strategic) customers. This role sits at the intersection of customer education, customer success, and premium support, with a mandate to create structured learning journeys that help sophisticated customers adopt Vanta deeply and confidently.

Job Responsibility:

  • Build & Own the Upmarket Education Program
  • Create Scalable, High-Impact Educational Content
  • Plan and deliver custom training sessions for Vanta’s premium support and strategic customers
  • Work closely with Upmarket Customer Success teams
  • Partner with Premium Support
  • Act as a trusted internal advisor
  • Own strategic, cross-functional problems from definition through execution

Requirements:

  • 5–6+ years of experience in Upmarket Customer Education, and/or Customer Success, Enablement, or Training
  • Experience working in a SaaS environment, ideally with technical or compliance-driven products
  • Proven track record of owning complex, strategic initiatives and driving measurable outcomes independently
  • Strong program management skills, able to structure ambiguity into clear plans and deliverables
  • Excellent written and verbal communication skills, with the ability to explain complex topics clearly
  • Executive presence and comfort leading high-stakes conversations with senior customer stakeholders
  • Ability to balance customer empathy with business and scalability considerations
  • Comfortable presenting, facilitating live sessions, and fielding unscripted questions

Nice to have:

  • Background in technical training, compliance, or risk-related domains
  • Experience building education programs from scratch or significantly scaling an existing one
  • Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact
What we offer:
  • Offers Equity
  • medical benefits
  • 401(k) plan
  • other company perk programs
  • 100% covered medical, dental, and vision benefits with dependents coverage
  • 16 weeks fully-paid parental Leave for all new parents
  • Health & wellness and remote workplace stipends
  • Family planning benefits
  • 401(k) matching
  • Flexible work hours and location
  • Open PTO policy
  • 11 paid holidays in the US

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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