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Vanta is looking for a Program Manager, Upmarket Education to design, build, and scale a best-in-class education experience for our upmarket (MM, ENT, Strategic) customers. This role sits at the intersection of customer education, customer success, and premium support, with a mandate to create structured learning journeys that help sophisticated customers adopt Vanta deeply and confidently.
Job Responsibility:
Build & Own the Upmarket Education Program
Create Scalable, High-Impact Educational Content
Plan and deliver custom training sessions for Vanta’s premium support and strategic customers
Work closely with Upmarket Customer Success teams
Partner with Premium Support
Act as a trusted internal advisor
Own strategic, cross-functional problems from definition through execution
Requirements:
5–6+ years of experience in Upmarket Customer Education, and/or Customer Success, Enablement, or Training
Experience working in a SaaS environment, ideally with technical or compliance-driven products
Proven track record of owning complex, strategic initiatives and driving measurable outcomes independently
Strong program management skills, able to structure ambiguity into clear plans and deliverables
Excellent written and verbal communication skills, with the ability to explain complex topics clearly
Executive presence and comfort leading high-stakes conversations with senior customer stakeholders
Ability to balance customer empathy with business and scalability considerations
Comfortable presenting, facilitating live sessions, and fielding unscripted questions
Nice to have:
Background in technical training, compliance, or risk-related domains
Experience building education programs from scratch or significantly scaling an existing one
Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact
What we offer:
Offers Equity
medical benefits
401(k) plan
other company perk programs
100% covered medical, dental, and vision benefits with dependents coverage
16 weeks fully-paid parental Leave for all new parents