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Palo Alto Networks Italia Logo Palo Alto Networks Italia · IT - Administration

Program Manager, Technical Services

United Kingdom, London · Job Posted March 04, 2026
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Job Description

The Professional Services Program Manager will lead services programs and projects as part of the delivery cycle, including handling all deployment resources and ensuring that all deliverables are met and delivered on-time and under budget. The Program Manager will drive customer deployment programs and projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes.

Job Responsibility

  • Determine project partners and team structure/organization partners will include technical and business resources
  • In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables
  • Develop project timeline and landmarks using appropriate tools and techniques
  • Build and execute project work plans and revise as appropriate to meet changing needs and requirements
  • Identify resources needed and assign individual responsibilities and tasks
  • Run day-to-day operational aspects of a project and scope
  • Work on services operational projects that target new services IP delivery, partner communications, scheduling, etc.
  • Review deliverables prepared by team before passing to client
  • Effectively apply Palo Alto Networks Project Management methodology and implement project standards
  • Minimize our exposure and risk on all projects
  • Ensure project documents are complete, current, and stored appropriately
  • Track and report team hours and expenses on a weekly basis
  • Provide Executive Dashboards on overall project/program status
  • Mentor project managers and project coordinators

Requirements

  • BS in Computer Science, MIS, Business, or equivalent education/training/experience or equivalent military experience required
  • 8+ years of related work experience or leading complex projects desired
  • Analyze project profitability, revenue, margins, bill rates, and utilization
  • Strong proficiency with project management software, such as Microsoft Project and SmartSheets
  • Good presentation skills including written, oral, presentation
  • Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization
  • Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments
  • Flexible to shifting priorities, demands, and timelines
  • able to promptly and expertly react to project adjustments and alterations
  • Experience managing large scale (Global) deployments with multiple projects, teams and resources

Nice to have

  • Project Management Institute PMP(r) certification or equivalent a plus
  • Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus
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