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Program Manager - Shipping

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Shopify

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Location:
Canada

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As the Program Manager - Shipping at Shopify, you will be the driving force behind the operational success of our shipping initiatives. This role is critical to keeping our shipping operations running smoothly, ensuring accuracy in carrier integrations, monitoring financial impacts, and continuously improving our processes. You will be the main point of contact for operational decisions, collaborating closely with internal teams to deliver a seamless shipping experience for our merchants.

Job Responsibility:

  • Lead the end-to-end management of shipping carrier programs, including onboarding new carriers and ensuring compliance with our operational standards
  • Conduct monthly reconciliations and audits of label purchases to identify discrepancies and implement solutions to mitigate risks
  • Develop and maintain robust processes for monitoring and resolving operational issues, including escalation paths for carrier-related challenges
  • Partner with Engineering and Product teams to validate and implement changes in shipping rates and ensure accurate flow from carriers to merchants
  • Continuously iterate on existing processes to drive efficiency and enhance the accuracy of shipping operations

Requirements:

  • Proficiency in data analysis tools and methodologies
  • experience with Excel or Google Sheets
  • Ability to handle larger (+100,000 row) data sets
  • Proven experience in operations, preferably in logistics, shipping, finance or a related field
  • Excellent communication skills to effectively collaborate with cross-functional teams and external partners
  • Attention to detail and a commitment to maintaining accuracy in all aspects of work
  • Ability to thrive in a fast-paced, dynamic environment, adapting to changing requirements and priorities

Nice to have:

Bonus for familiarity with SQL

Additional Information:

Job Posted:
January 16, 2026

Work Type:
Remote work
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