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As the Program Manager - Shipping at Shopify, you will be the driving force behind the operational success of our shipping initiatives. This role is critical to keeping our shipping operations running smoothly, ensuring accuracy in carrier integrations, monitoring financial impacts, and continuously improving our processes. You will be the main point of contact for operational decisions, collaborating closely with internal teams to deliver a seamless shipping experience for our merchants.
Job Responsibility:
Lead the end-to-end management of shipping carrier programs, including onboarding new carriers and ensuring compliance with our operational standards
Conduct monthly reconciliations and audits of label purchases to identify discrepancies and implement solutions to mitigate risks
Develop and maintain robust processes for monitoring and resolving operational issues, including escalation paths for carrier-related challenges
Partner with Engineering and Product teams to validate and implement changes in shipping rates and ensure accurate flow from carriers to merchants
Continuously iterate on existing processes to drive efficiency and enhance the accuracy of shipping operations
Requirements:
Proficiency in data analysis tools and methodologies
experience with Excel or Google Sheets
Ability to handle larger (+100,000 row) data sets
Proven experience in operations, preferably in logistics, shipping, finance or a related field
Excellent communication skills to effectively collaborate with cross-functional teams and external partners
Attention to detail and a commitment to maintaining accuracy in all aspects of work
Ability to thrive in a fast-paced, dynamic environment, adapting to changing requirements and priorities