Program Manager - SaaS Enterprise Job at Randstad (London)

Global Category Senior Manager - Enterprise SaaS and Digital Apps

We are seeking an individual who thrives in ambiguity, capable of driving catego...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Proven expertise in SaaS procurement, lifecycle management, and supplier governance
Strong knowledge of SaaS licensing, subscription pricing, and service-level frameworks
Familiarity with procurement platforms such as Ariba, ERP systems, and analytics tools for SaaS management
Doctorate degree and 5 years of Global Strategic Sourcing, Procurement or Commercial (Sales) experience
Master degree and above 12 + years of Global Strategic Sourcing, Procurement or Commercial (Sales) experience
And 2 years of managerial experience directly managing people and/or leading teams, projects, or programs.

Job Responsibility

Own and evolve the global category strategy for Enterprise SaaS and Digital Applications
Partner with Technology, HR, Finance, and other stakeholders to align SaaS platforms with business priorities
Lead complex global negotiations for ERP, CRM, HRMS, and collaboration tool contracts, ensuring cost optimization and governance
Anticipate SaaS industry shifts and recommend adoption of emerging digital apps to drive workforce efficiency
Build sourcing roadmaps for enterprise application ecosystems to support Amgen’s digital transformation
Lead the creation of robust, financially grounded business cases (e.g., build vs. buy, total cost of ownership, should cost modelling, supplier consolidation) that support procurement decisions and drive measurable impact including operational efficiencies, and risk management
Stay ahead of market shifts in the Software Industry— innovations, product information, - selling techniques, delivery models and risk trends—and translate insights into actionable strategies for Amgen
Design and drive a multi-year sourcing roadmap for Software in alignment with stakeholder strategies, annual plans, to facilitate Technology's support of Amgen’s broader vision
Coordinate across regions to deliver cohesive procurement plans and project pipelines, aligning category execution with business priorities across globally
Build relationships with external experts, peer companies, and industry bodies to bring leading practices and innovation back into Amgen’s Technology sourcing strategy

Sr. Product Program Manager

Beacon Technologies is seeking a Sr. Product Program Manager for our client part...

Location

United States , El Segundo

Salary:

Not provided

Beacon Technologies

Expiration Date

Until further notice

Requirements

Bachelor's degree in information technology, Computer Science, Business Administration, or related field
10 – 15+ years of experience in IT program management, with a focus on SaaS Cloud implementations
Proficiency in project management tools (e.g., MS Project, Jira, Trello)
Familiar with Jira and Jira Align and Agile Practices
Knowledge of regulatory compliance requirements related to AI systems
Proven success in leading large-scale, complex AI projects, AI implementation
Experience in building and scaling platforms and capabilities leveraging Generative and Agentic AI for Enterprises
Significant understanding of use of AI in business domain including ML fundamentals and familiarity with algorithm work
Proven leadership experience of developing products in a multidisciplinary cross-functional environment
Possesses excellent interpersonal, problem solving and communication skills (written and verbal)

Job Responsibility

Align and manage organization wide AI product development
Measure and communicate business value delivered through various AI initiatives
Collaborate with business units to understand their needs through ideation sessions, hackathons etc. and prioritize use cases to adopt AI technologies
Lead insight gathering, ideation, and development into newer AI-powered business models, and successfully champion them through senior management and cross-functional teams for approval and endorsement
Lead the end-to-end implementation of the Global AI system, ensuring alignment with business goals, timelines, and budgets
Serve as the primary point of contact for all AI program-related activities
Develop detailed project plans, including scope, milestones, resource allocation, risk management, and contingency planning
Identify, assess, and mitigate risks and issues throughout the program's lifecycle
Develop and implement corrective actions as needed to ensure project continuity
Develop and execute a comprehensive change management strategy to facilitate user adoption and minimize disruption

What we offer

career advancement opportunities
extensive training
excellent benefits including paying for health and dental premiums for salaried employees

Fulltime

Product Manager, Enterprise Applications

We're Adyen, and we're looking for a Product Owner to join our Tooling Enablemen...

Location

United States , Chicago

Salary:

110000.00 - 140000.00 USD / Year

Adyen

Expiration Date

Until further notice

Requirements

A Strategic Thinker: You're not just executing a plan
you're developing a vision. You think critically about how to get the most value out of our technology.
Experienced in Application Ownership: You have a proven track record of owning the product roadmap and lifecycle of internal business applications (including self-service functionality, access control, and standardized workflows).
Data-Driven: You use data and user feedback to inform your decisions, define success, and demonstrate impact.
An Expert Communicator: You can effectively communicate with a wide range of stakeholders, from technical teams and third-party vendors to non-technical business users.
A Collaborator: You thrive in a cross-functional environment and have a passion for empowering others.

Job Responsibility

Own the Product Roadmap: Define and prioritize the product roadmap for our enterprise application ecosystem, focusing on features and integrations that deliver the greatest value to Adyen employees.
Drive Adoption and Enablement: Develop and execute strategies to ensure high and meaningful adoption of new tools. This includes collaborating with training and communication teams to build enablement programs that empower employees to use these tools effectively.
Manage Stakeholder Relationships: Serve as the primary point of contact for internal stakeholders and external third-party vendors. You'll translate business needs into technical requirements and manage vendor relationships to ensure our platforms evolve with our needs.
Measure and Optimize ROI: Establish and track key performance indicators (KPIs) and metrics to measure the success of our application investments. You'll use data to make informed decisions and continuously optimize our tools to maximize value.
Advocate for the User: Gather feedback from employees, understand their workflows, and act as their advocate to ensure our enterprise applications are intuitive, integrated, and help them achieve their goals more efficiently.

Fulltime

Professional Services Manager - Enterprise

As a Professional Services Manager at Axon Enterprise, you will be a key player ...

Location

United States , Scottsdale

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

BS/BA or equivalent knowledge and experience
Extensive experience in project management, including coordination and resource tracking
Experience implementing and/or leading an Axon body-worn camera program
Understanding of software and hardware implementation, particularly in SaaS environments
Proficiency in Smartsheets or similar project management tools
In-depth knowledge of Axon products and digital evidence management systems is preferred
Experience working with corporate, retail, and security-based organizations
Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
Ability to work independently and take ownership of projects while effectively collaborating across various teams
Willingness to travel throughout North America, with potential for international travel

Job Responsibility

Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Senior Manager, Enterprise & Strategic Support

As the Senior Manager, Enterprise Support, you will own the support experience f...

Location

United States , Denver; Nashville

Salary:

132000.00 - 182000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

5+ years of experience in customer support leadership roles
At least 3 years focused on enterprise B2B customers
Direct management experience leading teams of 10-20+ support professionals in high-growth environments
Deep understanding of enterprise customer expectations, complex multi-stakeholder environments, and premium support models
Proven track record of successfully managing high-stakes customer escalations and executive-level communications
Enterprise B2B SaaS experience with complex, technical products (Required)
Experience in HR tech, compliance, or background screening industries (Preferred)
Strong ability to influence and partner with Sales, Customer Success, Product, and Engineering teams
Data-driven approach to decision making with expertise in support metrics, SLA management, and quality assurance
Experience building support processes, playbooks, and systems that scale with growth

Job Responsibility

Own and optimize the enterprise support experience, ensuring rapid response times, high-quality resolutions, and proactive engagement with our largest customers
Serve as the primary point of contact for complex enterprise escalations, coordinating cross-functional resources and driving issues to resolution with appropriate urgency and communication
Build, coach, and develop a high-performing team of enterprise support specialists who serve as trusted advisors to strategic accounts
Design and implement differentiated support offerings for enterprise customers, including dedicated support models, enhanced SLAs, and white-glove service programs
Collaborate closely with Customer Success, Account Management, Sales, Product, and Engineering teams to ensure seamless enterprise customer experiences and advocate for customer needs
Systematically capture and analyze enterprise customer feedback, translating insights into actionable improvements and product requirements
Establish and monitor enterprise support KPIs (CSAT, SLA adherence, escalation resolution time, etc.), drive continuous improvement, and report on team performance
Develop enterprise support playbooks, escalation protocols, and knowledge management systems that enable consistent, high-quality service delivery
Partner with the Director to implement AI-powered tools that enhance enterprise support efficiency while maintaining the high-touch, personalized service our enterprise customers expect
Drive support initiatives that directly impact enterprise NRR (Net Revenue Retention) and reduce churn through exceptional service delivery

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental and vision coverage
Unlimited PTO policy
Monthly wellness stipend
In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages
A relocation stipend may be available for those willing to relocate to a Checkr hub location

Fulltime

Customer Success Manager II, Enterprise

At Braze, we have found our people. We’re a genuinely approachable, exceptionall...

Location

United States , Austin

Salary:

83700.00 - 100000.00 USD / Year

Braze

Expiration Date

Until further notice

Requirements

Passionate about customer success
Proven track record in customer success
Excellent communicator with exemplary written and verbal communication skills
Unparalleled follow up skills
Excited by working with medium and large technology companies
Known for being a 'team player'
Builds great relationships with colleagues and customers
High level of intellectual curiosity
Experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
Excellent time management skills

Job Responsibility

Own client renewals, retention, and net retention targets for your customers
Be your customers’ main point of contact and trusted advisor at Braze
Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
Proactively analyze your customer product usage to identify opportunities and risks to account health
Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Senior Go To Market (GTM) Program Manager, Federal

The Senior Go To Market (GTM) Program Manager, Federal, creates targeted strateg...

Location

United States , Palo Alto

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

analytical and results-driven
experience in B2B marketing, enterprise software, and SaaS
audience marketing
lead generation
reporting and analysis
channel marketing strategy
digital marketing

Job Responsibility

Program Design & Execution: Run the program journey from brand to demand to advocacy, across channels
Audience & Offer Strategy: Define audience segmentation and account targeting
tailor messaging, content, and offers
Cross-functional Collaboration: Partner with Regional Marketing, Solutions Marketing, and channel experts
Program Optimization: Analyze and optimize programs and budgets

What we offer

medical, vision, dental, life and disability insurance
401(k) plan

Fulltime

Senior Program Manager, Digital Customer Success

The Senior Program Manager, Digital Customer Success will join our rapidly growi...

Location

United States , Chicago

Salary:

137700.00 - 164475.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

8+ years of experience in Customer Experience, Customer Success, Success/Sales/ Market Ops, or Support in B2B SaaS companies
3+ years of experience in a customer facing role, ideally quota carrying, such as sales, success, solutions engineering, or paid support
3+ years of experience building digital first, multi-channel customer engagement programs with a proven track record of improved activations, adoption and customer retention
Experience working with GTM field teams and designing “signals”/escalation points for low touch or high touch human engagement
Ability to run complex, simultaneous, cross-functional initiatives
Ability to convert a futuristic vision into strategically executable projects and tactical action plans with measurable results
Experience leveraging customer and user engagement platforms like (Intercom, CSPs, Pendo, Groove, Marketo, etc.)
Strong analytical and program management skills with an aptitude for working with data
Expertise identifying trends through data analysis and turning insights into actionable outcomes
Experience with Tableau, Looker, Power BI

Job Responsibility

Responsible for the success and retention of our Digital segment of customers - tracking towards GRR and other product adoption goals
Inspecting the segment, identifying/evaluating trends, proposing and building out solutions, all with the goal of influencing customer retention and product adoption
Leveraging our tech stack & data insights to build personalized, targeted, omni-channel experiences that support customers throughout their journey and drive towards their desired business outcomes
Leveraging data and customer research insights to identify and build “signals”/key points of friction or opportunity where it would be valuable to have an entry point to a low touch or high touch motion
Gaining a deep understanding of our customers using research, interviews and data analysis to improve their experience and remove points of friction
Collaborating and aligning cross-functionally to develop innovative and creative ways of engaging with our customers across multiple channels and surfaces - email, in-product, webinars, Academy, community, etc
Collaborating with customer lifecycle marketing, growth, and other key experience teams to build out a holistic customer experience
Working with our Scaled & High Touch partners to bring digital engagements to their customers, optimizing coverage across their books of business
Informing our Customer Education Content roadmap and collaborating with our learning experience designers to create new content for customers
Collaborating with our other key programs such as voice of customer, enterprise community, and scale community

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Program Manager - SaaS Enterprise

Randstad

Location:
United Kingdom , London

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 28, 2026

Expiration:
March 21, 2026

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