Program Manager, Regulations and Compliance Job at Uber (Sao Paulo)

Consumer Protection Compliance Program Manager, Customer Remediation

At Block, we build products designed to expand access to financial services whil...

Location

United States , Bay Area

Salary:

103200.00 - 193600.00 USD / Year

Block

Expiration Date

Until further notice

Requirements

6+ years of experience in compliance, risk management, or remediation oversight within financial services or fintech
Demonstrated ability to develop and operationalize frameworks for issue remediation, customer restitution, or corrective action programs
Deep understanding of consumer protection regulations (UDAAP, EFTA, Reg E, Reg Z, BSA/AML, or related frameworks)
Experience working across multiple global regions such as the UK, Canada, and Australia is a strong plus
Proven experience managing cross-functional programs with Legal, Risk, Engineering and Product partners in a complex, fast-paced environment
Strong analytical and documentation skills with the ability to assess root causes, design fair outcomes, and translate findings into actionable program improvements
Excellent communication and influence skills, with experience presenting to senior leadership and regulators
A passion for ensuring customers are treated fairly and transparently

Job Responsibility

Design Block’s remediation framework, including policies, procedures, and governance standards that guide how customer-impacting compliance issues are assessed, corrected, and reported
Oversee the execution of specific remediation programs, ensuring they meet regulatory expectations and achieve fair, consistent outcomes for affected consumers
Collaborate with cross-functional partners including Legal, Risk, Engineering and Operations to ensure appropriate root cause analysis, issue remediation, and documentation of corrective actions
Communicate effectively to senior leadership and other stakeholders, ensuring transparency and accountability across programs
Implement effective issue escalation and decision documentation processes, ensuring key remediation decisions are approved, recorded and actioned appropriately
Evaluate the effectiveness of remediation programs, identifying opportunities to improve controls, prevent recurrence, and strengthen customer trust
Partner closely with the UDAAP Program Manager to ensure that “lessons learned” from remediation activities are fed back into preventive compliance measures, policy updates, and training
Stay up to date on regulatory guidance and industry best practices related to customer remediation and consumer harm mitigation

What we offer

Remote work
Medical insurance
Flexible time off
Retirement savings plans
Modern family planning

Fulltime

Procurement Expense Management Program Analyst

The purpose of this role is to support the Procurement Expense Management progra...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of relevant experience
Experience in sourcing or procurement programs in a large, multi-national organization
Advanced computer skills with a focus on Microsoft Excel
Knowledge of eProcurement, Procure-to-Pay, eAuction, and eRFx tools (e.g., GEP Smart, SAP Ariba, Coupa, etc.)
Experience in strategic sourcing/procurement, stakeholder management, relationship management, and influencing skills

Job Responsibility

Managing program governance and compliance aligned to Procurement Expense Management program objectives for managing significant third-party expenses
Engage with Third-Party & Procurement management and leverage compliance/QA review results to refine and optimize program design
Manage Procurement Expense Management program requirements, controls and data
Develop and deliver program training to Sourcing Managers and Business Partners
Engage with Sourcing Managers and Business Partners to provide guidance and address program questions
Manage Procurement Expense Management program reporting supporting management, regulator(s), business stakeholders & procurement reporting
Manage ongoing compliance reviews of the Procurement Expense Management program and ongoing Quality Assurance monitoring reviews
Ability to operate with a limited level of direct supervision
Exercises independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members

Fulltime

Program Management Jr Analyst

The Program Management Jr Analyst is a trainee professional role requiring a bas...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Previous program management experience preferred
Bachelor’s/University degree or equivalent experience

Job Responsibility

Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs
Gathers program data needed to complete program plans and help create them
Collects program performance data
Tracks program issues and resolutions
Creates and documents the program Work Breakdown Structure
Updates program artifacts with approved changes
Gathers data to create program schedule management plan
Maintains program documents, including the program charter, communication plan and risk management plan
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Equal opportunity employment
Accessibility accommodations for disabilities
Comprehensive global benefits

Fulltime

Program Management Lead

The purpose of this role is to support the Procurement Global Deal Review Framew...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of relevant experience
Experience in sourcing or procurement programs in a large, multi-national organization
Advanced computer skills with a focus on Microsoft Excel
Knowledge of eProcurement, Procure-to-Pay, eAuction, and eRFx tools (e.g., GEP Smart, SAP Ariba, Coupa, etc.)
Experience in strategic sourcing/procurement, stakeholder management, relationship management, and influencing skills
Bachelor’s degree/University degree or equivalent experience
Master’s degree preferred

Job Responsibility

Managing program governance and compliance aligned to Global Deal Review Framework (GDRF) program objectives for managing significant third-party contracts
Engage with Third-Party & Procurement management and leverage compliance/QA review results to refine and optimize program design
Manage GDRF requirements, controls and data that leverages the GEP Sourcing tool to manage GDRF sourcing projects
Manage GDRF SharePoint program tool to manage program communication, Business Coordinators and Voting Member listing, guidelines, program templates, training material etc
Develop and deliver program training to Sourcing Managers and Business Coordinators
Engage with Sourcing Managers and Business Coordinators to provide guidance and address program questions
Manage GDRF Reporting supporting management, regulator(s), business stakeholders & procurement reporting
Manage ongoing compliance reviews of the Global Deal Review Framework program and ongoing Quality Assurance monitoring reviews
Ability to operate with a limited level of direct supervision
Exercises independence of judgement and autonomy

Fulltime

Program Management Jr Analyst - Third Party Risk Management

The Program Management Jr Analyst is a trainee professional role. Requires a goo...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Previous program management experience preferred
Bachelor’s/University degree or equivalent experience

Job Responsibility

Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs
Gathers program data needed to complete program plans and help create them
Collects program performance data
Tracks program issues and resolutions
Creates and documents the program Work Breakdown Structure
Updates program artifacts with approved changes
Gathers data to create program schedule management plan
Maintains program documents, including the program charter, communication plan and risk management plan
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Program Management Jr Analyst

The Program Management Jr Analyst is a trainee professional role requiring basic...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Previous program management experience preferred
Bachelor’s/University degree or equivalent experience

Job Responsibility

Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs
Gathers program data needed to complete program plans and help create them
Collects program performance data
Tracks program issues and resolutions
Creates and documents the program Work Breakdown Structure
Updates program artifacts with approved changes
Gathers data to create program schedule management plan
Maintains program documents, including the program charter, communication plan and risk management plan
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Program Management Analyst

The Program Management Analyst is a developing professional role that applies sp...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s/University degree or equivalent experience
0-2 years relevant experience

Job Responsibility

Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs
conducts routine operational or administrative work
administers defined procedures, analyses and report preparation
manages execution of project in accordance with organization's project management methodology
develops, prioritizes and submits project plans, budgets and methodologies across a range of key projects
defines project resources, performance reviews and post implementation evaluations
takes ownership of the successful implementation of a set of projects that collectively can comprise a program
manages the work of project managers
leads the most complex or critical projects
monitors progress and performance against the project plan

What we offer

Global benefits

Fulltime

Program Management Lead

The Program Management Lead is a strategic professional recognized as a technica...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10 to 12 years of program management and/or risk management experience
Negotiation skills with external parties
Good interpersonal skills and ability to work in a global team
Excellent communication skills, both oral and written, with the ability to articulate complex and sensitive issues to senior management and influence desired outcomes at all levels of an organization
Customer focus
Attention to detail with strong emphasis on quality
Ability to work and think independently
Dynamic, enthusiastic, confident, reliable team member with a pro-active, can do approach
Proficient in MS Office (Excel, PowerPoint, Word)

Job Responsibility

Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs
Applies in-depth understanding of how areas collectively integrate within the subfunction as well as coordinate and contribute to the objectives of the entire function
Assesses creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log
Oversees program plans meet business needs as described in the program initiation documents
Ensures all stakeholders are identified and included in scope definition activities and understand the program schedule and key milestones
Works with Program Sponsor to ensure business case cost benefit analysis is in line with business objectives
Ensures all areas of the program are appropriately staffed
Monitors program commitment from those assigning resources
Escalates program risks to the Program Director, or Program Sponsor, when appropriate
Creates the program risk management plan

What we offer

Best-in-class benefits to be well, live well, and save well

Fulltime

Program Manager, Regulations and Compliance

Uber

Location:
Brazil; Mexico , Sao Paulo ▼
Mexico City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 31, 2026

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