Program Manager, QA

As the Performance Effectiveness Program Manager, you will own the performance framework that measures, evaluates, and improves how our BPO teams deliver exceptional service. You’ll design and oversee programs that drive process adherence, compliance, and member satisfaction while ensuring our Performance Effectiveness strategy scales across a global network. This is a high-impact, high-visibility role interacting with senior leaders, cross-functional partners, and external vendors. Your work—spanning program design, insights generation, stakeholder alignment, and continuous improvement—will directly impact thousands of frontline team members and millions of Chime members.