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PagerDuty Logo PagerDuty · Consulting

Program Manager, Professional Services

Portugal, Lisbon · Job Posted April 24, 2026
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Job Description

PagerDuty is seeking a Program Manager for Professional Services to join our talented, customer-focused team! As Program Manager for Professional Services, you will report to the Professional Services leadership team and partner closely with Customer Success and Sales teams to support the smooth and scalable delivery of technical service offerings through systems, data, and operational rhythms that drive team effectiveness. This is an exciting opportunity to serve as a behind-the-scenes multiplier for a high-performing technical delivery team, focusing on metrics, forecasting, capacity planning, and resource scheduling. The ideal candidate brings analytical rigor, systems thinking, and a pragmatic bias toward clarity and execution with a passion for enabling customer-facing teams to deliver value with excellence and efficiency.

Job Responsibility

  • Partner with Professional Services leaders to develop and maintain forecasts for services delivery across various offerings and products while supporting quarterly and annual planning cycles
  • Build and maintain systems for Professional Services resource scheduling, availability tracking, and utilization reporting while aligning staffing with forecasted demand
  • Design, own, and evolve dashboards and reporting for Professional Services performance, delivery velocity, and customer impact while collaborating with Finance and Business Systems teams
  • Support delivery leadership in driving continuous improvement projects across Professional Services tooling, templates, and delivery rhythms
  • Drive visibility into delivery KPIs, consultant utilization, revenue forecasting, and backlog management while standardizing delivery milestone tracking and risk escalation

Requirements

  • 5+ years in program management, business operations, analytics, or delivery enablement, ideally in Professional Services or SaaS context
  • Strong data analysis and modeling skills using tools like Google Sheets, Excel, or Tableau with comfort working with Salesforce data and project management systems
  • Experience managing or supporting resource allocation, delivery capacity, or consulting services models
  • Exceptional communication skills with ability to partner with stakeholders across technical and non-technical teams

Nice to have

  • Prior experience supporting Professional Services organization or consulting team
  • Understanding of delivery scheduling tools (e.g., Precursive, Mavenlink, or equivalent)
  • Comfort working with leadership-level stakeholders and facilitating planning discussions
  • Familiarity with project-based delivery and revenue models
  • Experience with PagerDuty platform or similar technical service delivery environments

What we offer

  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs
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