Program Manager, Professional Services Job at PagerDuty (Lisbon)

Sr. Project Manager, Professional Services

We are seeking a Senior Program Manager to lead complex, cross-functional progra...

Location

Canada , Toronto

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

8+ years of experience in program management, business operations, or consulting, preferably in Professional Services or a SaaS environment
Proven track record managing multiple complex, cross-functional programs simultaneously
Strong organizational skills with expertise in planning, risk management, and change management
Excellent analytical, problem-solving, and decision-making skills
Exceptional communication and facilitation skills, including experience presenting to executive stakeholders
The ability to work in a PagerDuty office at least two days per week, with occasional travel for customer or team engagements
Authorized to work in the country of employment

Job Responsibility

Own end-to-end program management for multiple complex customer engagements, ensuring alignment to business objectives and timely delivery
Develop and maintain detailed program plans, schedules, and status reports, proactively identifying risks and driving resolution
Lead organizational change initiatives, coordinating stakeholders across multiple functions to ensure successful adoption of new processes, tools, and ways of working
Manage interdependencies across customer programs and prioritize initiatives to maximize impact
Act as a strategic advisor and escalation point for customer programs
Partner with customer executives and project sponsors to align strategic objectives
Facilitate executive business reviews, steering committees, and success assessments
Represent PagerDuty in customer meetings and strategic planning sessions
Identify opportunities for process improvement and operational scalability across Professional Services and post-sales delivery
Design and implement repeatable frameworks, governance models, and metrics to measure program success and team performance

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Professional Services Manager - Enterprise

As a Professional Services Manager at Axon Enterprise, you will be a key player ...

Location

United States , Scottsdale

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

BS/BA or equivalent knowledge and experience
Extensive experience in project management, including coordination and resource tracking
Experience implementing and/or leading an Axon body-worn camera program
Understanding of software and hardware implementation, particularly in SaaS environments
Proficiency in Smartsheets or similar project management tools
In-depth knowledge of Axon products and digital evidence management systems is preferred
Experience working with corporate, retail, and security-based organizations
Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
Ability to work independently and take ownership of projects while effectively collaborating across various teams
Willingness to travel throughout North America, with potential for international travel

Job Responsibility

Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Professional Services Manager

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. ...

Location

United States , Scottsdale

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

3–5 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment)
Direct experience deploying hardware/software solutions in complex operational environments
Understanding of drone systems, airspace management, RF sensing, or UAS programs (FAA Part 107 certification preferred or obtained within 3 months)
Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration
Confident training presence
able to present technical workflows clearly to executives, end users, and technical teams alike
Experience working with public safety agencies, particularly law enforcement or security operations
Project and stakeholder management skills
ability to own a deployment from kickoff to success
A passion for emerging technology, safety, and customer success

Job Responsibility

Lead end-to-end deployments, acting as primary point of contact post-sale. This includes pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement
Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams. Tailor delivery to non-technical and highly technical audiences
Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks, including Axon Evidence, body-worn cameras, and in-car video systems
Coordinate and manage third-party training and integration vendors, ensuring accountability and delivery quality
Conduct site assessments to inform hardware placement and operational design
Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs
Provide post-deployment monitoring and escalation, ensuring all stakeholders are aligned on success metrics, issues, and resolutions
Capture and relay customer feature requests, bug reports, or process gaps to Product and Engineering teams
Attend strategic customer meetings with Sales to provide technical validation and deployment context
Lead or assist in POCs, including setup, training, validation of success criteria, and customer debriefs

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices

Senior Manager, Professional Services

We’re looking for a strategic and execution-focused leader to oversee the delive...

Location

United States , San Francisco

Salary:

177300.00 - 211775.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

7+ years in professional services, consulting, or customer success—ideally in SaaS or an AI/ML environment
2+ years of people management experience across delivery or project-based roles
Proven success leading hybrid delivery models (internal + partner/outsourced teams)
Experience with AI/ML products, data-driven implementations, or complex enterprise software
Strong operational background with tools like Salesforce, PSA systems (e.g., Mavenlink, Kantata, Rocketlane), and project management platforms
A strategic mindset paired with a bias for action, customer empathy, and an ability to scale programs with precision and care

Job Responsibility

Lead Professional Services Delivery: Own the end-to-end quality of delivery for customer projects, whether led by internal teams or external partners
Manage and Develop Delivery Teams: Lead our Project Managers and Partner Services Managers—ensuring they’re aligned, empowered, and delivering results
Partner Across the Business: Collaborate closely with Sales and Customer Success to evangelize the value of Professional Services and identify strategic opportunities for engagement
Drive Cross-Functional Collaboration: Work with subject matter experts and Product leaders to evolve our delivery offerings and maximize impact for customers
Define What Success Looks Like: Help shape how we define a successful start with Fin (our AI agent), guiding customers toward measurable value early in their journey
Own Key Metrics: Track and improve attach rate, time-to-value, team utilization, partner delivery quality, and customer satisfaction (NPS, CSAT)
Scale Partner Delivery Excellence: Collaborate with our Partnerships team to grow partner capabilities and introduce scalable enablement programs rooted in Intercom’s methodology
Represent Professional Services: Act as a go-to resource for prospects and customers who want to understand how our services accelerate success
Drive Operational Rigor: Build and refine scalable processes for project planning, resource allocation, milestone tracking, and risk management
Contribute to Strategic Planning: Play a key role in shaping our services forecast, delivery model, and long-term strategy as part of the Professional Services leadership team

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Senior Manager, Professional Services

We’re looking for a strategic and execution-focused leader to oversee the delive...

Location

United States , Chicago

Salary:

159600.00 - 190598.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

7+ years in professional services, consulting, or customer success—ideally in SaaS or an AI/ML environment
2+ years of people management experience across delivery or project-based roles
Proven success leading hybrid delivery models (internal + partner/outsourced teams)
Experience with AI/ML products, data-driven implementations, or complex enterprise software
Strong operational background with tools like Salesforce, PSA systems (e.g., Mavenlink, Kantata, Rocketlane), and project management platforms
A strategic mindset paired with a bias for action, customer empathy, and an ability to scale programs with precision and care
Proof of eligibility to work in the United States is required

Job Responsibility

Lead Professional Services Delivery: Own the end-to-end quality of delivery for customer projects, whether led by internal teams or external partners
Manage and Develop Delivery Teams: Lead our Project Managers and Partner Services Managers—ensuring they’re aligned, empowered, and delivering results
Partner Across the Business: Collaborate closely with Sales and Customer Success to evangelize the value of Professional Services and identify strategic opportunities for engagement
Drive Cross-Functional Collaboration: Work with subject matter experts and Product leaders to evolve our delivery offerings and maximize impact for customers
Define What Success Looks Like: Help shape how we define a successful start with Fin (our AI agent), guiding customers toward measurable value early in their journey
Own Key Metrics: Track and improve attach rate, time-to-value, team utilization, partner delivery quality, and customer satisfaction (NPS, CSAT)
Scale Partner Delivery Excellence: Collaborate with our Partnerships team to grow partner capabilities and introduce scalable enablement programs rooted in Intercom’s methodology
Represent Professional Services: Act as a go-to resource for prospects and customers who want to understand how our services accelerate success
Drive Operational Rigor: Build and refine scalable processes for project planning, resource allocation, milestone tracking, and risk management
Contribute to Strategic Planning: Play a key role in shaping our services forecast, delivery model, and long-term strategy as part of the Professional Services leadership team

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Professional Services Manager, Dedrone

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. ...

Location

United States , Scottsdale, Arizona

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

3–5 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment)
Direct experience deploying hardware/software solutions in complex operational environments
Understanding of drone systems, airspace management, RF sensing, or UAS programs (FAA Part 107 certification preferred or obtained within 3 months)
Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration
Confident training presence
able to present technical workflows clearly to executives, end users, and technical teams alike
Experience working with public safety agencies, particularly law enforcement or security operations
Project and stakeholder management skills
ability to own a deployment from kickoff to success
A passion for emerging technology, safety, and customer success

Job Responsibility

Lead end-to-end deployments, acting as primary point of contact post-sale. This includes pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement
Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams. Tailor delivery to non-technical and highly technical audiences
Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks, including Axon Evidence, body-worn cameras, and in-car video systems
Coordinate and manage third-party training and integration vendors, ensuring accountability and delivery quality
Conduct site assessments to inform hardware placement and operational design
Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs
Provide post-deployment monitoring and escalation, ensuring all stakeholders are aligned on success metrics, issues, and resolutions
Capture and relay customer feature requests, bug reports, or process gaps to Product and Engineering teams
Attend strategic customer meetings with Sales to provide technical validation and deployment context
Lead or assist in POCs, including setup, training, validation of success criteria, and customer debriefs

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
snacks in our offices

Fulltime

Prime Services Technology Program Manager

Prime Services Technology supports a rapidly growing business that uses technolo...

Location

Canada , Mississauga

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5- 8 years of relevant experience
Understanding and exposure to Data Quality improvement initiatives
Excellent communication and presentation skill, business user interaction, issue management and status update
Experience in collaborating with cross-functional teams and work with business users
Significant exposure to structured project management techniques and familiarity with Agile or Waterfall methodologies
Expertise on Microsoft Project, Visio, PowerPoint presentation, Confluence, JIRA
Experience managing and delivering complex technical projects
Strong technical background, experience with Software Development Lifecycle and experience managing stakeholders in a global and dynamic environment
Strong listening, presentation, communication, interpersonal and influencing skills to influence a wide range of audiences and gain consensus among staff
Superior planning, organization, project management and analytical skills as well as attention to detail

Job Responsibility

Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs
Drive multiple projects simultaneously requiring the ability to multi-task
Understanding Business priorities and working as a liaison between Business and Development teams
Track/monitor day-day project status changes and prioritization changes
Executive reporting on project statuses and roadmaps for technology and business partners and sponsors
Applies in-depth understanding of how areas collectively integrate within the subfunction as well as coordinate and contribute to the objectives of the entire function
and requires basic commercial awareness
Ensures essential procedures are followed and contributes to deﬁning standards
Manage expectations and apply sound ethical judgment regarding personal behavior, conduct and business practices
Install a culture of continuous process improvements by applying lessons learned from recent projects to future projects

Fulltime

Professional Services Manager - Enterprise

As a Professional Services Manager at Axon Enterprise, you will be a key player ...

Location

United States , Boston

Salary:

66000.00 - 105600.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

BS/BA or equivalent knowledge and experience
Extensive experience in project management, including coordination and resource tracking
Experience implementing and/or leading an Axon body-worn camera program
Understanding of software and hardware implementation, particularly in SaaS environments
Proficiency in Smartsheets or similar project management tools
In-depth knowledge of Axon products and digital evidence management systems is preferred
Experience working with corporate, retail, and security-based organizations
Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
Ability to work independently and take ownership of projects while effectively collaborating across various teams
Willingness to travel throughout North America, with potential for international travel

Job Responsibility

Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Program Manager, Professional Services

PagerDuty

Location:
Portugal , Lisbon

Category:
Consulting

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 24, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Program Manager, Professional Services

Sr. Project Manager, Professional Services

Professional Services Manager - Enterprise

Professional Services Manager

Senior Manager, Professional Services

Senior Manager, Professional Services

Professional Services Manager, Dedrone

Prime Services Technology Program Manager

Professional Services Manager - Enterprise

Program Manager, Professional Services

PagerDuty

Location:Portugal , Lisbon

Category:Consulting

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:April 24, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Program Manager, Professional Services

Sr. Project Manager, Professional Services

Professional Services Manager - Enterprise

Professional Services Manager

Senior Manager, Professional Services

Senior Manager, Professional Services

Professional Services Manager, Dedrone

Prime Services Technology Program Manager

Professional Services Manager - Enterprise

Location:
Portugal , Lisbon

Category:
Consulting

Contract Type:
Not provided

Job Posted:
April 24, 2026