CrawlJobs Logo

Program Manager, Partner Programs & Trust and Safety

meta.com Logo

Meta

Location Icon

Location:
Singapore

Category Icon
Category:
-

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

Our Operations & Communications team is the foundation that holds the team together, providing a solid base for our partners to build and thrive. From events and logistics to data management, storytelling, escalations and relationship-building, we are strategic partners who keep things running smoothly. Our focus is on developing sound processes and protocols that enable us to operate efficiently and delight stakeholders. Our role as a centralized operations team is not just to support, but to also deliver big magical moments efficiently and small gestures with huge impact that uplevel and elevate our Councils and Trades. We operate with transparency, maintaining a pulse on the collective and being connected to each other, allowing us to jump in and support one another where needed. We're the team that keeps the wheels turning, ensuring seamless execution and results. Meta's 2026 strategy is increasingly focused on the Asia Pacific region, and this role is a key investment in building dedicated regional capacity for our Client Council and Industry Trade Relations team. We are seeking an operational Program Manager to serve in a dual-mandate capacity: 50% dedicated to program management for our regional councils and trades engagements and 50% focused on trust and safety support, providing dedicated regional coverage that strengthens our global operational capacity. This hire addresses both increasing program complexity and trust and safety efforts in the region while overcoming existing time zone and resource challenges. You bring operational rigor, a proactive approach to partner relationships, and the kind of energy that turns a regional investment into a global success story.

Job Responsibility:

  • Trust and Safety (50%): Support Global Business Group trust and safety work, providing dedicated regional coverage that enables global escalation support in partnership with cross-functional teams
  • Partner with the team to manage escalation intake, tracking, and resolution for regional advertisers
  • Ensure timely resolution and effective communication for partner escalations, reducing resolution times and operational risk in the region
  • Partner with Meta communications teams to develop and deliver response messaging back to stakeholders
  • Collaborate with cross-functional teams to address brand safety priorities and rapid-response partner support needs
  • Support internal training efforts for sales teams on escalation best practices and emerging topics
  • Council & Trades Program Management (50%): End-to-End Engagement Execution: Act as a high-touch, detail-oriented partner to regional Council and Trade leads by managing logistics, anticipating needs, and ensuring seamless execution for prioritized engagements
  • External Partner Management: Partner with cross-functional and external agencies on event and program details, including event location, room decor, event set up, member travel, entertainment, and swag
  • Ad Hoc & Cross-Functional Management: Proactively solve problems, manage ad hoc Council/Trade engagements (workshops, webinars, regional leadership visits), and collaborate with various cross-functional teams internally (GBG, Facilities, Security, etc.)
  • This role requires regular collaboration with US-based teammates, which may occasionally require flexibility in working hours to support cross-timezone alignment

Requirements:

  • 5+ years of experience in program management, events, sales, marketing, communications, or a related field
  • Experience in program management, events, sales, marketing, communications, or a related field
  • Demonstrated experience using AI tools to improve workflows and operational efficiency
  • Knowledge of the regional advertising and marketing landscape, including market dynamics and local nuances
  • Analytical and problem-solving skills, with demonstrated experience interpreting data and making informed decisions
  • Demonstrated project management skills and experience managing multiple workstreams simultaneously with attention to detail and consistent execution
  • Demonstrated experience navigating rapid changes and prioritizing competing demands in a time-sensitive environment
  • Demonstrated experience of working within cross-functional teams, with awareness of the needs and perspectives of others
  • Experience working across time zones and in a globally distributed team

Nice to have:

  • Experience with event production and planning, including managing logistics for executive-level engagements
  • Experience with or interest in escalation management and rapid-response partner support
  • Experience with partner relationships and stakeholder management at the executive level
  • Experience working with C-suite clients and agencies
  • Familiarity with regulatory risk, compliance, or brand safety topics
  • Experience with data management, tracking systems, and KPI reporting
  • Professional working proficiency in English is needed due to communicating closely with stakeholders in English markets

Additional Information:

Job Posted:
March 19, 2026

Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Program Manager, Partner Programs & Trust and Safety

Policy Program Manager

The Digital Safety Unit sits within Microsoft’s Corporate, External and Legal Af...
Location
Location
United States , Redmond
Salary
Salary:
119800.00 - 234700.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree AND 4+ years experience in trust and safety, corporate affairs, legal affairs OR equivalent experience
  • 2+ years experience in Digital Safety, trust and safety, content moderation, or related area
  • Experience in program management supporting online safety
  • Experience managing a Digital Safety, trust and safety, or related program
  • Experience working in or with a large, matrixed organization
  • Specific subject matter expertise with product policy for productivity applications or AI safety
Job Responsibility
Job Responsibility
  • Lead safety by design assessments for consumer products, especially AI-driven services, by setting safety requirements, developing risk mitigation initiatives, and managing case reviews
  • Serve as a liaison between technical and non-technical stakeholders to ensure shared understanding of Digital Safety objectives
  • Support the implementation of safety-by-design principles across product and engineering teams
  • Build relationships across Microsoft to orchestrate and integrate safety-by-design materials into product and feature development
  • Lead implementation efforts for safety partnerships and cross-functional projects
  • Manage, document, and drive progress to uphold responsible Digital Safety requirements across a diverse group of Microsoft engineering, sales, and research teams
  • Design and execute internal change management practices and communications strategies that support complex projects, including updates to self-serve safety-by-design materials and content policy updates
  • Design, implement, and own processes for responding to internal and external information requests related to digital safety
  • Build relationships to orchestrate and integrate Digital Safety guidance into product and feature development
  • Partner with cross-functional stakeholders to develop, implement, and continuously improve governance programs and processes to ensure that specific requirements and standards are met throughout the development lifecycle
  • Fulltime
Read More
Arrow Right

Senior Policy Manager

The Digital Safety Unit sits within Microsoft’s Corporate, External and Legal Af...
Location
Location
United States , Redmond
Salary
Salary:
105800.00 - 204000.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master's Degree AND 3+ years work experience in trust and safety, corporate affairs, legal affairs or related area
  • OR Bachelor's Degree AND 4+ years work experience in trust and safety, corporate affairs, legal affairs or related area
  • OR equivalent experience
  • Experience with product policy or AI safety
  • Experience drafting and managing trust and safety policies or programs
  • Experience managing a Digital Safety, trust and safety, or related program
  • Experience working in or with a large, matrixed organization
Job Responsibility
Job Responsibility
  • Lead safety by design assessments for consumer products, especially AI-driven services, by setting safety requirements, developing risk mitigation initiatives, and managing case reviews
  • Collaborate with engineering teams to evaluate product releases for digital safety risks related to AI, offer mitigation guidance, and ensure adherence to Microsoft’s Safety by Design principles
  • Partner with other teams, including ORA and DSB, to support incorporation of Digital Safety product policies into existing workstreams to drive efficiencies
  • Develop insights and identify patterns in consumer-hosted services to provide actionable risk mitigation guidance and general policy updates
  • Assess product use cases and AI deployments to create scalable, generalizable policies that address risks and impacts of harmful content across diverse social contexts
  • Manage, document, and drive progress to uphold responsible Digital Safety requirements across a diverse group of Microsoft engineering, sales, and research teams
  • Analyze global safety challenges and support the development of Digital Safety governance frameworks including creating specific Product Policies
  • Ensure these frameworks incorporate AI-specific considerations and enable consistent application across Microsoft’s product portfolio
  • Build relationships to orchestrate and integrate Digital Safety guidance into product and feature development
  • Lead implementation efforts for safety partnerships and cross-functional projects
  • Fulltime
Read More
Arrow Right

Director, Governance & Technology Microsoft Digital Safety Unit

The mission of Microsoft’s Digital Safety Unit is to empower every user to have ...
Location
Location
United States , Redmond
Salary
Salary:
139900.00 - 304200.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
  • 1+ years people management experience
  • 3+ years of experience managing cross-functional and/or cross-team projects
  • Bachelor's Degree AND 12+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience
  • 4+ years people management experience
  • 8+ years of experience managing cross-functional and/or cross-team projects
  • 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos)
  • 10+ years of experience leading large‑scale programs in technology, safety, governance, or related domains within complex, global organizations with 5+ years of direct manager experience
  • Proven ability to translate strategy, regulatory, and policy requirements into scalable, operational systems with clear ownership, measurable outcomes, and adoption by product and engineering teams
  • Technical fluency, with a track record of close partnership with engineering leaders on platforms, services, or AI‑enabled systems
Job Responsibility
Job Responsibility
  • Design, land, and continuously evolve a clear digital safety governance, risk, and control framework
  • Drive clarity of accountability across a broad range of stakeholders
  • Establish and maintain executive-ready governance rhythms
  • Identify opportunities to align with other regulatory disciplines to drive cross-functional efficiencies
  • Lead delivery of measurement frameworks, maturity models, and performance indicators
  • Translate business priorities into durable digital safety strategies
  • Partner with senior leaders to ensure insights and progress are clearly communicated
  • Drive cross-division technical leadership initiatives
  • Oversee core operational functions including incident management, operational effectiveness, governance execution, and risk and control assurance
  • Partner with engineering, product, legal, policy, and operations teams to embed digital safety into system design, development, and delivery
  • Fulltime
Read More
Arrow Right
New

Safety & Security Manager

The Safety, Risk & Security Manager is responsible for leading safety, risk miti...
Location
Location
United States , Pampa
Salary
Salary:
Not provided
aramark.com Logo
Aramark
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree required (Environmental Health & Safety, Public Health, Business, or related field preferred)
  • Minimum 2+ years of experience in occupational safety, risk management, security, or related fields
  • Experience managing third party vendors, preferably in healthcare, clinic operations, security, or large scale facilities
  • Strong working knowledge of incident investigation, workers' compensation, and corrective action processes
  • Understanding of severity and frequency metrics and ability to drive improvements
  • ServSafe certification preferred (or ability to obtain)
  • OSHA certification preferred (or ability to obtain)
  • Excellent written and verbal communication skills
  • Strong coaching, influencing, and relationship building skills
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Job Responsibility
Job Responsibility
  • Lead and implement Aramark safety and risk control programs to protect people, property, and assets across the Caprock community
  • Train and coach managers and employees on safety, security, and risk prevention programs
  • Partner with Operations, Human Resources, and Corporate Safety & Risk Control to enforce Aramark's SAFE Commitment
  • Conduct routine safety walks of all community facilities, housing, dining, recreation, and common areas
  • Lead injury investigations, incident response, and follow up corrective actions
  • Manage workers' compensation claims
  • Prepare for and manage internal and external safety audits
  • Serve as the primary liaison for the onsite medical clinic and health services providers
  • Manage vendor performance to ensure clinic operations meet contractual expectations
  • Coordinate medical response processes, injury care, return to work support, and outbreak or infectious disease response protocols
  • Fulltime
Read More
Arrow Right

Sr Technical Program Manager

Uber’s Risk systems operate at a global scale, making billions of real‑time deci...
Location
Location
United States , Sunnyvale
Salary
Salary:
180000.00 - 200000.00 USD / Year
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Engineering, or a related quantitative field, or equivalent practical experience
  • 8+ years of experience as a Technical Program Manager or Engineering Manager in software or systems development
  • Proven success in managing end-to-end delivery of technical programs in the Trust, Safety and Insurance or related domains
  • Strong technical acumen, with experience in distributed systems and microservice architectures
  • Exceptional communication skills, with the ability to influence diverse stakeholders and drive alignment
  • Mastery of project management methodologies (Agile, Waterfall) and tools
Job Responsibility
Job Responsibility
  • Lead the end-to-end delivery of complex, high-impact technical programs from initial concept through launch and ongoing iteration with a focus on Risk, Fraud, Trust and Safety
  • Partner closely with Engineering, Product, Data Science, Legal, Business Development, Product Operations and Compliance teams to design and implement scalable, secure, and compliant solutions that meet both the needs of the demand clients and supply resources of the digital marketplace to complete digital tasks
  • Proactively identify risks, bottlenecks, and dependencies, resolve issues before they impact timelines or quality of delivery
  • Drive cross-functional strategic planning processes, including defining program scope, aligning on priorities, managing resources, and communicating tradeoffs to stakeholders
  • Establish clear success metrics and tracking mechanisms to ensure programs deliver measurable business value
  • Act as a central point of coordination across global and regional teams, aligning efforts and ensuring consistent execution across multiple work streams
  • Champion operational excellence by continuously improving program delivery frameworks, communication channels, and team collaboration models
What we offer
What we offer
  • Eligible to participate in Uber's bonus program
  • May be offered an equity award & other types of comp
  • All full-time employees are eligible to participate in a 401(k) plan
  • Eligible for various benefits (details at link)
  • Fulltime
Read More
Arrow Right

Operations Manager

The Operations Manager is responsible for the overall performance, stability, an...
Location
Location
Philippines , Metro Manila
Salary
Salary:
Not provided
partnerhero.com Logo
PartnerHero
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of BPO operations experience
  • At least 2–3 years in an Operations Manager or equivalent leadership role
  • Proven experience managing customer support, trust & safety, or back-office programs
  • Strong people management background with experience leading managers and team leads
  • Experience handling client-facing responsibilities and executive-level communications
  • Data-driven mindset with strong analytical and reporting skills
  • Excellent communication skills in English (written and verbal)
Job Responsibility
Job Responsibility
  • Own end-to-end delivery of assigned programs, ensuring SLAs, KPIs, and quality standards are consistently met or exceeded
  • Monitor performance metrics including productivity, quality, CSAT, attendance, attrition, and utilization
  • Identify operational risks and implement corrective and preventive action plans
  • Drive continuous improvement initiatives across workflows, tools, and processes
  • Lead, coach, and develop Team Leaders and frontline managers
  • Partner with HR, L&D, and QA to support performance management, coaching plans, and capability building
  • Foster a culture of accountability, engagement, and psychological safety
  • Support workforce planning, scheduling, and capacity management
  • Serve as a primary escalation point for operational and people-related concerns
  • Provide regular business reviews, performance insights, and data-driven recommendations to partners
What we offer
What we offer
  • Hybrid working arrangements
  • Competitive base salary
  • Generous paid time off
  • Comprehensive benefits package including medical, dental, and vision options
  • Training and professional development opportunities
  • Fulltime
Read More
Arrow Right

Product Risk Program Manager, Assurance Assessments

The Product Risk Program Manager will join Assurance Assessments within the Prod...
Location
Location
United States , Menlo Park
Salary
Salary:
100000.00 - 143000.00 USD / Year
meta.com Logo
Meta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in program management, product operations, trust & safety, privacy, or legal/compliance environments
  • Bachelors Degree in a related field or equivalent experience
  • 2+ years working with regulations or compliance
  • 5+ years of experience in program management, product operations, trust & safety, privacy, or legal/compliance environments
Job Responsibility
Job Responsibility
  • Establish expertise across a system that’s focused on reviewing and mitigating product risks
  • Establish risk expertise across multiple areas including privacy and integrity
  • Identify gaps in risk assessments and determinations made by product stakeholders
  • Engage cross functional partners and teams including product as needed to finalize assessments about risk determinations
  • Explain and rationalize compliance and risk decisions to external stakeholders including auditors and assessors
  • Track and provide any needed documentation that stems from remediation workflows
  • Provide feedback to tooling and platform stakeholders aimed at improving the accuracy and efficiency of the system’s outcomes
What we offer
What we offer
  • bonus
  • equity
  • benefits
Read More
Arrow Right

Principal AI Safety Program Manager

We are looking for a Principal AI Safety Program Manager to join us and to creat...
Location
Location
United States , Redmond
Salary
Salary:
139900.00 - 274800.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
  • 3+ years of experience managing cross-functional and/or cross-team projects
  • Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Job Responsibility
Job Responsibility
  • Designing methodologies for teams to build safely and effectively, with a clear eye towards those being directly useful and applicable by real teams
  • Partnering with AI creation platforms that target non-pro AI builders to incorporate methodologies that allow non-pro AI builders to understand the risks of what their building and empowering them to make informed risk tradeoffs
  • Ideating and prototyping tools that help both pro- and non-pro AI builders understand the risks of what they’re building throughout its development – from ideation to deployment
  • Work with our education and training team to develop content in a range of formats (presentations, interactive workshops, labs and whitepapers) to bring the knowledge of how to build AI safety and securely to a wide audience
  • Build collaborative relationships with other stakeholder teams working on Responsible AI to scale out AI Safety methodologies
  • Build collaborative relationships with other security teams to scale out AI security methodologies
  • Help define new policies and procedures (or changes to existing ones) that ensure that customers can have justified trust in Microsoft’s AI services
  • Embody our Culture and Values
  • Fulltime
Read More
Arrow Right