Program Manager of Conference & Retreat

• Lead planning, execution, and evaluation of assigned program areas to ensure quality, innovation, and alignment with YMCA goals
• Manage program budgets up to $1M, ensuring fiscal accountability and achievement of revenue and expense targets
• Hire, train, supervise, and evaluate front-line supervisors and staff to deliver high-quality member and participant experiences
• Monitor program performance metrics (e.g., participation, revenue, retention) and adjust strategies as needed
• Develop and implement program enhancements based on participant needs, feedback, and industry best practices
• Foster strong relationships with members, participants, families, and community partners to support engagement and growth
• Ensure consistent application of YMCA policies, procedures, and safety standards across assigned programs
• Collaborate with cross-functional teams to support branch and association-wide initiatives
• Resolve escalated participant or parent issues with professionalism and service recovery strategies

• Minimum 3 years of program management or supervisory experience in a related field
• Demonstrated success in budget management and fiscal accountability
• Experience hiring, supervising, and developing staff teams
• Strong skills in program development, innovation, and evaluation
• Ability to analyze data and apply insights to improve performance
• Strong interpersonal, communication, and conflict-resolution skills
• Demonstrated ability to build and maintain community and member relationships
• Experience working in a fast-paced, multi-program environment
• Commitment to the mission, values, and standards of the YMCA
• All YMCA team members are expected to maintain a current and active status for all safety, risk, and programming certifications defined by the YMCA of Greater Charlotte

Bachelor’s degree in recreation, education, business, or related field preferred

Room and Board Provided