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Program Manager | Micro Business & Fiber Multiple Positions

United States, Frisco Employment contract 64300.00 - 116100.00 USD / Year · Job Posted June 29, 2026
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Job Description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview Supports the Micro Business and Fiber sales channels within T-Mobile’s Consumer organization by driving execution of channel enablement and operational programs. Owns tool and platform lifecycle management (including Salesforce, dialing solutions, and prospecting tool licensing), channel program execution, and resolution of operational issues that slow seller productivity across internal and third-party sales teams. Coordinates cross-functionally with HR, Technology, Sales Operations, and vendor partners to keep both channels running at full capacity. Leverages AI tools to accelerate program delivery, reporting, and workflow optimization.

Job Responsibility

  • Owns end-to-end execution of channel enablement and operational programs, driving initiatives to completion against established timelines and ensuring all program commitments are delivered on schedule
  • Supports the design and execution of channel enablement programs, sales readiness initiatives, and operational playbooks that equip Micro Business and Fiber sellers — including third-party partners — to perform at full capacity
  • Identifies, escalates, and resolves process gaps and operational breakdowns — including Salesforce (SFDC) case routing, lead routing, onboarding codes, and tool access failures — that burden sellers with issues that should be solved upstream, driving sustainable fixes across people, process, and technology
  • Manages the lifecycle of channel tools and platforms — including Salesforce (SFDC), dialing solutions, prospecting tools, and licensing agreements — coordinating vendor onboarding, access provisioning, and tool adoption across internal sellers and third-party partners
  • Builds and maintains operational reporting and dashboards (scorecards, activity reports, seller productivity tracking) in SharePoint and related platforms
  • tracks program deliverables against milestones, escalates at-risk timelines before they slip, and delivers recurring updates to channel leadership

Requirements

  • Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent
  • Acceptable areas of study include Business, Finance, Economics, Sales or related field
  • 2-4 years Experience managing programs, projects, or operational workflows in a cross-functional environment, with demonstrated ability to drive deliverables to completion against competing priorities
  • 2-4 years Experience coordinating cross-functional teams or managing program workstreams that span multiple departments, vendors, or business partners
  • Budget Management
  • Communication
  • Competency Management
  • Contractor Management
  • Cross-Functional Project Management
  • Demonstrated ability to manage concurrent workstreams across HR, Technology, Sales Operations, and vendor partners to deliver on shared program objectives
  • Microsoft 365 & SharePoint
  • Program Management
  • Project Management
  • Risk Management
  • Stakeholder Management
  • Strategic Thinking
  • AI Tools & Workflow Automation
  • Vendor Management
  • At least 18 years of age
  • Legally authorized to work in the United States

What we offer

  • competitive base salary and compensation package
  • annual stock grant
  • employee stock purchase plan
  • 401(k)
  • access to free, year-round money coaches
  • medical, dental and vision insurance
  • flexible spending account
  • paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs

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