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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview Supports the Micro Business and Fiber sales channels within T-Mobile’s Consumer organization by driving execution of channel enablement and operational programs. Owns tool and platform lifecycle management (including Salesforce, dialing solutions, and prospecting tool licensing), channel program execution, and resolution of operational issues that slow seller productivity across internal and third-party sales teams. Coordinates cross-functionally with HR, Technology, Sales Operations, and vendor partners to keep both channels running at full capacity. Leverages AI tools to accelerate program delivery, reporting, and workflow optimization.
Job Responsibility
Owns end-to-end execution of channel enablement and operational programs, driving initiatives to completion against established timelines and ensuring all program commitments are delivered on schedule
Supports the design and execution of channel enablement programs, sales readiness initiatives, and operational playbooks that equip Micro Business and Fiber sellers — including third-party partners — to perform at full capacity
Identifies, escalates, and resolves process gaps and operational breakdowns — including Salesforce (SFDC) case routing, lead routing, onboarding codes, and tool access failures — that burden sellers with issues that should be solved upstream, driving sustainable fixes across people, process, and technology
Manages the lifecycle of channel tools and platforms — including Salesforce (SFDC), dialing solutions, prospecting tools, and licensing agreements — coordinating vendor onboarding, access provisioning, and tool adoption across internal sellers and third-party partners
Builds and maintains operational reporting and dashboards (scorecards, activity reports, seller productivity tracking) in SharePoint and related platforms
tracks program deliverables against milestones, escalates at-risk timelines before they slip, and delivers recurring updates to channel leadership
Requirements
Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent
Acceptable areas of study include Business, Finance, Economics, Sales or related field
2-4 years Experience managing programs, projects, or operational workflows in a cross-functional environment, with demonstrated ability to drive deliverables to completion against competing priorities
2-4 years Experience coordinating cross-functional teams or managing program workstreams that span multiple departments, vendors, or business partners
Budget Management
Communication
Competency Management
Contractor Management
Cross-Functional Project Management
Demonstrated ability to manage concurrent workstreams across HR, Technology, Sales Operations, and vendor partners to deliver on shared program objectives
Microsoft 365 & SharePoint
Program Management
Project Management
Risk Management
Stakeholder Management
Strategic Thinking
AI Tools & Workflow Automation
Vendor Management
At least 18 years of age
Legally authorized to work in the United States
What we offer
competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical, dental and vision insurance
flexible spending account
paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually