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Program Manager Managed Services

United States, Rockville · Job Posted March 01, 2026
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Job Description

The Program Manager for Managed Services will lead the delivery of enterprise IT infrastructure services for a leading biomedical research organization. This role supports the delivery of enterprise IT infrastructure services that enable research and mission operations across a complex, multi-platform environment. As the Program Manager for Platform Hosting, you will provide senior leadership and overall program execution oversight across enterprise hosting services spanning on-premise and cloud platforms. You will play a critical role in ensuring infrastructure services are delivered reliably, securely, on schedule, and in alignment with mission priorities, regulatory requirements, and contractual obligations.

Job Responsibility

  • Provide overall program leadership and execution oversight for Platform Hosting services, serving as the primary interface with government leadership for this scope
  • Guide planning, execution, and integration of current and future technologies supporting enterprise and platform hosting environments
  • Oversee the Enterprise and Platform Hosting delivery teams, ensuring coordinated execution across the full hosting stack
  • Manage program governance activities specific to Platform Hosting, including schedule management, risk and issue tracking, dependency management, and quality assurance
  • Develop and maintain program plans, integrated schedules, staffing plans, and resource forecasts for Platform Hosting services
  • Oversee financial management for the Platform Hosting scope, including budget tracking, cost control, forecasting, and coordination with contracts and finance teams
  • Lead routine program reviews, status meetings, and executive briefings focused on Platform Hosting performance, risks, issues, and corrective actions
  • Support contract administration activities for the Platform Hosting scope, including compliance with contract requirements, service level agreements, and reporting obligations
  • Provide managerial and administrative direction for Platform Hosting initiatives, including requirements coordination, change management, and service transition activities
  • Advise leadership on Platform Hosting modernization opportunities, operational improvements, and lifecycle management priorities
  • Support disaster recovery and Continuity of Operations (COOP) planning and testing related to Platform Hosting services
  • Drive continuous improvement initiatives focused on reliability, efficiency, and customer satisfaction within the Platform Hosting environment.

Requirements

  • Bachelor’s degree, or four (4) additional years of experience in lieu of a degree
  • Minimum 15 years of progressive IT experience supporting US Federal Government clients
  • Minimum 5 years of experience managing or supporting enterprise-scale IT hosting environments
  • Minimum 3 years of experience with enterprise or platform hosting services in on-premise, cloud, or hybrid environments
  • ITIL 4 Managing Professional Certification or AWS Certified Cloud Practitioner
  • PMP certified
  • Ability to obtain a Public Trust
  • Must live within 60 miles of the client site in Rockville, MD.

Nice to have

  • Experience working in environments applying PMI principles and supporting Lean IT, Agile, DevOps, and ITIL practices
  • Experience supporting enterprise or research-focused hosting environments
  • Experience supporting Disaster Recovery and Continuity of Operations (COOP) planning and execution
  • Additional certifications such as ITIL 4 Practice Manager or AWS Certified Solutions Architect (Associate)
  • Strong analytical and problem-solving skills
  • Demonstrated people leadership experience, including team building, performance management, and talent development
  • Proven program and project management skills, including planning, budgeting, resource coordination, and execution oversight
  • Excellent written and verbal communication skills, including experience presenting to senior government and executive leadership.
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