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Program Manager, Issuing Bank Programs

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Cash App

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Location:
United States , Bay Area

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

164300.00 - 297000.00 USD / Year
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Job Description:

We're seeking a senior program manager to lead the sponsor bank partnership and program for Cash App Card and Square Banking products. Reporting to the head of Issuing Bank Program Management/Partnerships, you will own the sponsor bank partnership and be accountable for the outcomes of the bank program. You will hold internal and external stakeholders accountable to SLAs and obligations, and collaborate with internal owners for networks, processors, servicing/Reg E, fraud/risk, compliance and product to deliver secure, compliant, and scalable results. This is a senior level role where you'll be expected to be the voice of the bank partnership, both internally and externally. You will own the bank partnership end-to-end, including gaining approvals for new products and services. Expect to standardize, templatize, and streamline how we work, while continuously improving with a builder's mindset.

Job Responsibility:

  • Own the bank program and outcomes: Serve as the single-threaded leader for the sponsor bank relationship and program
  • define and run the engagement model (governance, SLAs, decision rights, change control), ensure obligations are met, and be accountable for program performance, partner satisfaction, and partnership health
  • Program governance & accountability: Design and implement clear RACI, intake processes, and cadenced forums (steercos, weekly ops, and QBRs with scorecards)
  • Program execution: Own the end-to-end program delivery lifecycle
  • Requirements management & templatization: Build and maintain a centralized requirements management system
  • create reusable templates and playbooks for obtaining and fulfilling bank requirements
  • Program KPI/KRI ownership: Develop and own program-critical KRIs/KPIs (e.g., SLA adherence, approval cycle time, audit/exam finding closure rate, incident notification timeliness, partner satisfaction, change request lead time, partnership value delivery, program milestone completion rate, rework/escalation rates)
  • Program optimization & continuous improvement: Identify systemic issues, failure modes, and inefficiencies in program execution
  • run pilots
  • implement workflow/tooling/process changes
  • measure and scale impact
  • Program roadmap & strategic planning: Develop and maintain a multi-quarter program roadmap aligned with business priorities by partnering with Product teams throughout the company
  • Stakeholder & workstream coordination: Coordinate across networks, processors, servicing/Reg E, fraud/risk, compliance, and product teams
  • AI-enabled program efficiencies: Apply AI-assisted routing, documentation, policy checks, knowledge retrieval, and program tracking with human-in-the-loop guardrails to improve program operations, decision-making, and efficiency
  • Independent decision-making: Make timely decisions in ambiguous environments
  • escalate with clear options and recommendations
  • own outcomes
  • Executive communication & presence: Provide crisp, data-informed program updates, status reports, and strategic recommendations to senior leadership

Requirements:

  • 8+ Years experience in issuing payment cards
  • Experience with credit card, prepaid & debit cards within the Banking as a Service (BaaS) exosystem
  • Strong bias toward action, evaluation, and pivoting- must be able to independently and proactively identify gaps and solutions
  • Must have experience in, and comfort with, working in Slack and GSuite
  • AI and automation first solutioning ethos required
  • Proven experience in account management in the fintech ecosystem
  • Ability to work both independently and as part of a team
  • Excellent communication, negotiation, and presentation skills with strong executive presence
  • Ability to build rapport and trust with Product, Compliance, Legal, First Line Risk and external partners
  • Strategic and analytical thinking abilities
  • Capability to manage and prioritize multiple tasks effectively
  • Strong data analysis skills, with the ability to identify trends, diagnose issues, and recommend data-driven solutions
  • Experience leading complex, cross-functional projects from initiation to completion, with a track record of delivering results on time and within scope

Nice to have:

  • Background and/or experience with consumer compliance, BSA, and/or risk management within the Banking as a Service (BaaS) ecosystem strongly preferred
  • Airtable experience also is an advantage
What we offer:
  • Remote work
  • medical insurance
  • flexible time off
  • retirement savings plans
  • modern family planning

Additional Information:

Job Posted:
May 05, 2026

Work Type:
On-site work
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