Program Manager, Issuing Bank Programs Job at Cash App (Bay Area)

Job Description

We're seeking a senior program manager to lead the sponsor bank partnership and program for Cash App Card and Square Banking products. Reporting to the head of Issuing Bank Program Management/Partnerships, you will own the sponsor bank partnership and be accountable for the outcomes of the bank program. You will hold internal and external stakeholders accountable to SLAs and obligations, and collaborate with internal owners for networks, processors, servicing/Reg E, fraud/risk, compliance and product to deliver secure, compliant, and scalable results. This is a senior level role where you'll be expected to be the voice of the bank partnership, both internally and externally. You will own the bank partnership end-to-end, including gaining approvals for new products and services. Expect to standardize, templatize, and streamline how we work, while continuously improving with a builder's mindset.

Job Responsibility

Own the bank program and outcomes: Serve as the single-threaded leader for the sponsor bank relationship and program
define and run the engagement model (governance, SLAs, decision rights, change control), ensure obligations are met, and be accountable for program performance, partner satisfaction, and partnership health
Program governance & accountability: Design and implement clear RACI, intake processes, and cadenced forums (steercos, weekly ops, and QBRs with scorecards)
Program execution: Own the end-to-end program delivery lifecycle
Requirements management & templatization: Build and maintain a centralized requirements management system
create reusable templates and playbooks for obtaining and fulfilling bank requirements
Program KPI/KRI ownership: Develop and own program-critical KRIs/KPIs (e.g., SLA adherence, approval cycle time, audit/exam finding closure rate, incident notification timeliness, partner satisfaction, change request lead time, partnership value delivery, program milestone completion rate, rework/escalation rates)
Program optimization & continuous improvement: Identify systemic issues, failure modes, and inefficiencies in program execution
run pilots
implement workflow/tooling/process changes
measure and scale impact
Program roadmap & strategic planning: Develop and maintain a multi-quarter program roadmap aligned with business priorities by partnering with Product teams throughout the company
Stakeholder & workstream coordination: Coordinate across networks, processors, servicing/Reg E, fraud/risk, compliance, and product teams
AI-enabled program efficiencies: Apply AI-assisted routing, documentation, policy checks, knowledge retrieval, and program tracking with human-in-the-loop guardrails to improve program operations, decision-making, and efficiency
Independent decision-making: Make timely decisions in ambiguous environments
escalate with clear options and recommendations
own outcomes
Executive communication & presence: Provide crisp, data-informed program updates, status reports, and strategic recommendations to senior leadership

Requirements

8+ Years experience in issuing payment cards
Experience with credit card, prepaid & debit cards within the Banking as a Service (BaaS) exosystem
Strong bias toward action, evaluation, and pivoting- must be able to independently and proactively identify gaps and solutions
Must have experience in, and comfort with, working in Slack and GSuite
AI and automation first solutioning ethos required
Proven experience in account management in the fintech ecosystem
Ability to work both independently and as part of a team
Excellent communication, negotiation, and presentation skills with strong executive presence
Ability to build rapport and trust with Product, Compliance, Legal, First Line Risk and external partners
Strategic and analytical thinking abilities
Capability to manage and prioritize multiple tasks effectively
Strong data analysis skills, with the ability to identify trends, diagnose issues, and recommend data-driven solutions
Experience leading complex, cross-functional projects from initiation to completion, with a track record of delivering results on time and within scope

Nice to have

Background and/or experience with consumer compliance, BSA, and/or risk management within the Banking as a Service (BaaS) ecosystem strongly preferred
Airtable experience also is an advantage

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Cash App - All Job Offers

Select Country

Program Manager, Issuing Bank Programs

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Program Manager, Issuing Bank Programs

Program Manager, Bank Partnerships Marketing

Senior Product Manager, Technical Programs - Core Infra for Issuing

Program Manager, Issuer Partnerships

Sr Program Manager

Business Analyst Program Manager - VP

Program Manager - Core Banking

Program Manager (Asset Management Domain/Real Assets)

Integrations Operations Program Manager

Our AI answers in your language