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As a Program Manager for the Interview Delivery team at Karat, you will play a critical role in driving efficiency, scalability, and operational excellence across Karat’s services. You’ll support cross-functional initiatives, track and report on key operational metrics, and help design systems that improve the quality and consistency of our delivery.
Job Responsibility:
Identify strategic operational solutions and drive execution by coordinating cross-functional initiatives that improve metrics like the interviewer acquisition funnel, scheduling efficiency, and interview quality
Partner with teams across Interview Delivery, Client Success, Product, and Engineering to design and implement efficient key operational workflows
Define and evolve KPIs and dashboards to monitor performance, highlight emerging trends, and enable proactive data-driven improvements across operations
Identify process bottlenecks and recommend scalable improvements that enhance speed, accuracy, and overall service quality
Develop clear documentation and execute communication plans that bring clarity, alignment, and continuity to complex, multi-team/stakeholder initiatives
Requirements:
3+ years of experience in program management or project coordination, ideally in a fast-growing or cross-functional environment
Demonstrated ability to elevate operational execution with strategic thinking, prioritization, and structured problem-solving
Strong organizational and planning skills, with a track record of driving clarity and alignment across multiple stakeholders and competing priorities
Proficiency with planning and workflow tools (e.g., Asana, Jira, Notion, or other tools) and comfort with data analysis and SQL
Excellent English written and verbal communication skills
A proactive, analytical mindset, with a drive to build scalable processes and continuous improvement
Must reside in Mexico City
Must be authorized to work in Mexico
What we offer:
Competitive salary in local currency
Karat-granted stock options
Standard bonuses mandated by Mexico (Aguinaldo, PEO Profit Sharing, and Vacation)
Private healthcare available (100% premium coverage for employees and eligible dependents)
Generous Mexico time off policies
Vacation days (Year 1: 12 days, Year 2: 14 days, Year 3: 16 days)
Sick Leave: Three (3) work weeks per calendar year
Karat ‘No Questions Asked’ Leave: one (1) work week per calendar year