Program Manager III

• Accountable for the successful execution, management, and delivery of customer projects, ensuring adherence to scope and schedule
• Creates, maintains and updates project plans, tracking all tasks, milestones, risks, and issues throughout the delivery process
• Manages and owns all projects for four customers
• Takes full ownership of a number of customer projects, managing all aspects of these projects from initiation to completion
• Leads all customer communication, fostering a close working relationship
• Serves as the primary point of contact for customer inquiries and concerns
• Tracks customer-facing tasks to ensure visibility and accountability
• Provides innovative and effective solutions to address challenges encountered during project execution
• Understanding of all the Use Cases of the Everseen software
• Ability to guide customers through the Use Cases and user acceptance tests
• Collaborates cross-functionally to deliver projects within agreed scope and timelines, engaging with internal teams such as product development, implementation, and customer support
• Works closely with the Sales team and senior members of the delivery team to manage customer expectations regarding project delivery, providing regular updates on project progress
• Coordinates all reporting with sales, customer success and data teams
• Access historical project data to facilitate accurate forecasting and decision-making
• Assists with coordinating system performance analysis with technical and data teams, ensuring the successful integration and functionality of customer systems
• Creates and coordinate Jira tickets to track project tasks internally across delivery and other departments, maintaining project updates in Salesforce
• Utilizes technical expertise to translate customer requirements into actionable features for technical teams
• Assists with the management ongoing deployments and upgrades, integrating them seamlessly into existing projects
• Ensures deployments are completed on time and within scope
• Collaborates with customers to test and validate new features, gathering feedback for improvement
• Works closely with Product Teams to incorporate customer feedback into product development

• 3+ Years experience in a similar customer delivery role
• Ability to effectively manage multiple complex projects simultaneously, ensuring timely delivery and meeting project objectives
• Familiarity with Agile/Scrum tools like JIRA
• In-depth understanding of the Everseen solutions
• Proactive self-starter with the capacity to engage in multiple initiatives concurrently
• Adaptable to changing project requirements and able to anticipate and address potential issues promptly
• Keen interest in Everseen's technology solutions, comfortable discussing them at a high level, and staying updated with the latest developments
• Demonstrates initiative, drive, and self-motivation in taking full ownership of projects, ensuring accountability for project outcomes, and fostering a no-blame culture conducive to continuous improvement
• Possesses in-depth problem-solving skills and exercises good judgment, capable of navigating and resolving complex situations effectively
• Highly organized with excellent organizational skills and meticulous attention to detail, ensuring accuracy and precision in project execution and documentation
• Willing to travel as needed for client meetings, project kick-offs, or other project-related activities
• Bachelors degree or equivalent is preferred

Familiarity with Agile/Scrum tools like JIRA