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Everseen Logo Everseen · IT - Administration

Program Manager II

Australia, Sydney · Job Posted January 22, 2026
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Job Description

As a Program Manager (Software Deployment & Support Coordination) within the Operations Team, you will be embedded on site with a key customer and act as the primary point of contact for software deployment and incident response. You will be responsible for coordinating the end-to-end delivery of software and services, ensuring incidents, issues, and customer commitments are managed effectively and resolved to a high standard and within agreed timelines.

Job Responsibility

  • Accountable for the successful execution, management, and delivery of customer projects
  • Create, maintain and update project plans, tracking all tasks, milestones, risks, and issues
  • Managing and owning all projects for three customers
  • Take full ownership of a number of customer projects, managing all aspects from initiation to completion
  • Lead all customer communication, fostering a close working relationship
  • Serve as the primary point of contact for customer inquiries and concerns
  • Track customer-facing tasks to ensure visibility and accountability
  • Provide innovative and effective solutions to address challenges
  • Collaborate cross-functionally to deliver projects within agreed scope and timelines
  • Work closely with the Sales team and senior members of the delivery team to manage customer expectations
  • Coordinate all reporting with sales, customer success and data teams
  • Access historical project data to facilitate accurate forecasting and decision-making
  • Assist with coordinating system performance analysis with technical and data teams
  • Create and coordinate Jira tickets to track project tasks internally
  • Utilize technical expertise to translate customer requirements into actionable features
  • Assist with the management ongoing deployments and upgrades
  • Collaborate with customers to test and validate new features
  • Work closely with Product Teams to incorporate customer feedback into product development

Requirements

  • 2 – 3 years experience in a similar role working with projects in a global matrixed organisation
  • Demonstrated ability to effectively manage multiple complex customer projects simultaneously
  • Familiarity with Agile/Scrum tools like JIRA
  • Proactive self-starter with the capacity to engage in multiple initiatives concurrently
  • Keen interest in Everseen's technology solutions
  • Demonstrates initiative, drive, and self-motivation
  • Possesses in-depth problem-solving skills and exercises good judgment
  • Highly organized with excellent organizational skills and meticulous attention to detail
  • Travel Readiness: Willingness to travel as needed for client meetings, project kick-offs, or other project-related activities
  • A relevant degree qualification is preferred
  • A Project Management qualification (Prince2, PMP etc.) is preferred
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