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As a Program Manager within the Delivery Team, you will be responsible for managing customer projects, and ensuring those projects are delivered in a timely manner, and to a high standard. You will work closely with the System Engineers assigned to your project, and also cross-functionally with the Sales, Product and Engineering teams.
Job Responsibility:
Accountable for the successful execution, management, and delivery of customer projects
Create, maintain and update project plans
Managing and owning all projects for three customers
Take full ownership of a number of customer projects
Lead all customer communication
Serve as the primary point of contact for customer inquiries
Track customer-facing tasks
Provide innovative and effective solutions to address challenges
Collaborate cross-functionally to deliver projects
Work closely with the Sales team and senior members of the delivery team to manage customer expectations
Coordinate all reporting with sales, customer success and data teams
Access historical project data to facilitate accurate forecasting
Assist with coordinating system performance analysis
Create and coordinate Jira tickets
Utilize technical expertise to translate customer requirements into actionable features
Assist with the management ongoing deployments and upgrades
Collaborate with customers to test and validate new features
Work closely with Product Teams to incorporate customer feedback
Requirements:
2 to 3 years experience in a similar role working with projects in a global matrixed organisation
Demonstrated ability to effectively manage multiple complex customer projects simultaneously
Familiarity with Agile/Scrum tools like JIRA
Proactive self-starter with the capacity to engage in multiple initiatives concurrently
Keen interest in Everseen's technology solutions
Demonstrates initiative, drive, and self-motivation
Possesses in-depth problem-solving skills and exercises good judgment
Highly organized with excellent organizational skills and meticulous attention to detail
Travel Readiness: Willingness to travel as needed
A relevant degree qualification is preferred
A Project Management qualification (Prince2, PMP etc.) is preferred