Program Manager II, Tech - Enterprise Applications Job at Uber (San Francisco)

Job Description

The Program Manager - Enterprise Applications is a key member of the Enterprise Collaboration Applications team and is responsible for serving as the end-to-end owner for Tier-2 enterprise applications across collaboration, AI productivity, and business enablement platforms. This role ensures Tier-2 tools are operated with strong governance, clear ownership, and operational maturity, enabling senior engineers to focus on Tier-0 and Tier-1 systems. The role partners closely with L2/L3 support engineers, Security, Procurement, Legal, and external vendors to drive application health, roadmap clarity, security alignment, and cost effectiveness. This position requires a high-ownership mindset, sound technical judgment, and the ability to manage multiple applications and stakeholders in parallel while making informed decisions in environments with evolving requirements.

Job Responsibility

Act as the single-threaded owner for Tier-2 enterprise applications (e.g. Adobe, Lucid, Figma etc.)
Develop deep functional and operational understanding of each application through hands-on usage and feature evaluation
Own the full application lifecycle, including onboarding, access management, feature adoption, change management, renewals, and deprecation
Maintain an accurate Tier-2 application inventory with clear visibility into usage, risk posture, cost, ownership, and dependencies
Translate business and security requirements into system designs, including ERDs, data flow diagrams, and integration patterns
Assign work to delivery, track execution, and ensure timely completion of tasks and milestones
Coordinate with L2/L3 support engineers to define operational processes, escalation paths, and ongoing support models
Serve as the primary point of contact for vendors, including product discussions, roadmap alignment, and issue resolution
Lead commercial activities such as renewals, and negotiations
Create and manage purchase orders (POs) and support financial processes related to application spend
Assess cost versus value and identify opportunities for consolidation, optimization, or deprecation
Provide clear, structured updates to stakeholders on application health, risks, and execution status

Requirements

Strong understanding of enterprise SaaS applications, including collaboration tools, AI productivity platforms, and business workflow solutions
Ability to read, create, and review ERDs, data flow diagrams, and system integration designs
Working knowledge of SSO and IAM concepts, SaaS security models, and access governance
Solid understanding of APIs and SaaS integrations (no heavy coding required)
Comfortable hands-on testing and exploring applications to understand real-world usage and edge cases
Proven experience as a Technical Program Manager, Application Owner, or Enterprise Systems Manager
Strong ability to manage multiple vendors, platforms, and workstreams in parallel
Excellent prioritization, sequencing, and dependency management skills
Experience partnering with L2/L3 support engineers and defining operational and escalation processes
Experience leading vendor negotiations, renewals, and commercial discussions
Ability to evaluate cost versus value and identify consolidation or optimization opportunities
Strong written and verbal communication skills for executive updates, security reviews, and cross-functional stakeholders
High ownership mindset
treats applications as products rather than tickets
Comfortable making informed decisions with imperfect or evolving data
Detail-oriented yet pragmatic, with sound judgment on when “good enough” rigor is appropriate
Trusted partner to Security, Engineering, and Compliance teams
Calm, structured, and credible presence when engaging vendors and senior stakeholders

Nice to have

Experience owning large-scale enterprise SaaS applications end-to-end, including roadmap, lifecycle management, and deprecation
Exposure to custom-built internal platforms that integrate with commercial SaaS tools
Experience working closely with Security, Privacy, and Compliance teams on risk assessments and policy alignment
Understanding of data classification, retention, and eDiscovery requirements
Experience defining SLAs, operational metrics, and success KPIs for enterprise applications
Background in IT, Enterprise Applications, Productivity Engineering, or Internal Tools teams

What we offer

Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
All full-time employees are eligible to participate in a 401(k) plan
Eligible for various benefits

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Program Manager II, Tech - Enterprise Applications

Job Description

Job Responsibility

Requirements

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