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The Program Manager for MOSAIC Student Programs leads the development, coordination, and evaluation of initiatives that promote the academic success, well-being, and belonging of students. This role oversees multiple programs and partnerships focused on advocacy, community building, education, and inclusive support services. The Program Manager collaborates with students, campus departments, and external organizations to ensure programs are responsive, affirming, and aligned with institutional equity and inclusion goals. Strong leadership, cultural competency, and relationship-building skills are essential to advancing inclusive practices, managing resources effectively, and creating safe, empowering environments for students.
Job Responsibility:
Leads the development, coordination, and evaluation of initiatives that promote the academic success, well-being, and belonging of students
Oversees multiple programs and partnerships focused on advocacy, community building, education, and inclusive support services
Collaborates with students, campus departments, and external organizations to ensure programs are responsive, affirming, and aligned with institutional equity and inclusion goals
Design, implement, and execute culturally responsive programming and/or events for all students
Develop and execute efforts to engage all historically underserved and underrepresented students
Engage all populations of students in opportunities that promote leadership, cross-cultural interactions, and a sense of belonging
Serve as department representative on various committees, divisions, and institutional initiatives as assigned
Research, educate, assess, and synthesize information related to belonging, community building, diversity, equity, inclusion, and justice issues to enhance best practices
Administer all aspects of student programming, event management, engagements, and official functions related to the objectives of the MOSAIC
Develop and maintain communication plans to students, faculty, advisors, and the college community related to MOSAIC programming
Seek opportunities for collaboration and co-sponsoring programming with other offices within SEIS and the College community
Contribute to the day-to-day operations of the center in the Student Commons
Support the mission of the MOSAIC in accordance with the purpose, mission, and vision of Aims Community College
Provide back up for the MOSAIC Director and other staff, as needed
Lead, plan, and implement large-scale signature events for students
Determine key components of the event, including the layout, timing, structure, and mode of delivery
Develop task lists for the event, outlining key tasks and providing clear expectations for student staff
Develop marketing materials for the desired audience
Coordinate with Contract Services to ensure all required approvals are properly requested in a timely manner
Communicate with the appropriate office for event implementation
Undertakes a variety of efforts to raise visibility of the MOSAIC and increase student participation in activities
Hire, train, support, evaluate, and supervise student staff within the Multicultural Office for Student Affinity Inclusion & Community (MOSAIC)
Provide leadership, coaching, allocation of work, project coordination, and communication plans to student staff
Assign, direct, and coordinate the work of student staff within the MOSAIC and at programming, volunteering, activities, engagements, and events
Schedule staff to provide adequate coverage for the MOSAIC and some Aims-sponsored events based on established service hours
Conduct planning and evaluations in a timely manner
Develop and maintain training, manual, and reference materials for systems and functions that are related to the Multicultural Office for Student Affinity Inclusion & Community
Work with teammates to ensure consistent expectations within the department
Develop and coordinate professional development and coaching for student employees
Manage conflict to ensure a positive working environment and team culture
Chaperone students’ travel when necessary
Provide guidance and feedback on student-led event ideas, marketing materials, and event implementation
Coordinate and schedule events, including sustained communication with other SEIS departments to avoid duplication
Provide education and recommendations to students based on topic-specific events
Maintain the structure, curriculum, and purpose of the Seeds Leadership Program
Create trainings and workshops to create transformative learning experiences on topics such as leadership, belonging, community-building, diversity, equity, inclusion, communication, etc
Facilitate a series of workshops addressing the aforementioned topics
Develop learning outcomes for all workshops and trainings
Maintain marketing and recruitment efforts year-to-year
Develop and manage a D2L course to deliver content
Chaperone and/or coordinate student travel for professional development opportunities, group activities, or other opportunities
Plan, lead, and implement two large-scale events for the program, specifically the Seed Welcome Celebration and the Seeds Graduation Reception
Develop remediation plans for students who fall between the 2.0-2.5 GPA range
Oversee and maintain a program budget as allotted by the MOSAIC Director
Coordinate with the administrative support specialist to ensure all supplies, meals, and/or snacks needed for the training/workshop are available
Review course content annually and further develop or add trainings, workshops, or events
Manage Marketing & Media efforts and initiatives
Recruit staff, faculty, and administrators to serve as program professional mentors
Review training materials/books for purchase to be potentially used in the program
Lead and develop a mentor retreat that supplements existing training and resources
Respond to a variety of basic questions from students and the college community
External Aims community outreach and coordination as needed
Follow state and federal laws related to data retention of student records
Monitor and ensure compliance with legislative requirements such as FERPA
Assist with special projects as assigned by the MOSAIC Director
Serve on department, division, and institutional committees as assigned
Collect and maintain accurate information and resources included for HLC evidence and MOSAIC web page management
Requirements:
Bachelor's Degree in Psychology, Sociology, Higher Education, or other related field
plus, one (1) year of related work
OR Associate's Degree
plus three (3) years of related work experience or an equivalent combination of education and/or work experience
This position requires the use of a company vehicle for business travel. The selected candidate must successfully pass an MVR and be insurable under Aims insurance
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
Experience in student services or a customer service-related environment
Strong interpersonal, collaboration, and communication skills necessary to interact with the general public, sensitive to the needs and concerns of diverse student populations
Nice to have:
Master's Degree in Psychology, Sociology, or a DEIJ-related field
Experience in developing student programming
Experience in student supervision
Experience working in a higher education/postsecondary institution setting
Experience in DEIJ-related programs
What we offer:
100% employer provided medical & dental coverage employees (employee only option)
85% employer provided medical & dental coverage for employee's spouse and/or family
Voluntary vision insurance
Staff Annual Leave (minimum accrual of 15 days) & Sick (minimum accrual of 12 days)
17 paid holidays and 3 personal days each year
Summer schedule: 4-day work week - Fridays Off
Employer paid long-term disability and life insurance premiums
Tuition waiver & reimbursement for employees
Tuition waiver for dependents
PERA employer
Additional supplemental benefits & retirement programs available
Access to the PERC (Aims gym) for employee & one guest