Program Manager, Executive Education

• Staff Management: Directs and manages two program coordinators
• defines and communicates work standards and performance expectations
• manages workflow through delegation and scheduled check-in meetings
• advises and facilitates professional development
• provides ongoing feedback
• trains new staff and provides ongoing coaching
• communicates, motivates, and guides staff around new processes and policies
• and serves as a role model
• Program Analysis and Management of Logistics: Makes strategic decisions that affect and impact the success of the program
• seeks and maintains knowledge of best practices and plans accordingly
• tracks and monitors program budget
• facilitates a seamless participant experience and maintains the highest level of customer service among the team
• and manages and tracks enrollment for all accepted participants
• Relationship Management: Establishes and manages expectations with faculty, internal constituents, external clients, and portfolio directors
• maintains and disseminates program delivery updates
• manages scope of delivery with external clients
• manages internal and external vendors
• negotiates with vendors
• and serves as the point person between all constituents
• Conflict Resolution: Identifies and responds to potential areas of conflict
• serves as the escalation point for all external client and participant concerns
• uses judgment and escalates issues as appropriate
• Crisis Management: Manages last-minute program changes in real time and manages medical, weather, and other emergency situations
• Leadership: Demonstrates the ability to guide and deliver programs and other projects
• supports and facilitates department-wide initiatives and business goals
• motivates, encourages, and inspires staff
• embraces and supports change and delivers results
• and empowers others
• Build trust and collaboration by being present on-site and engaging directly with colleagues and various constituents
• Perform other duties as assigned

• High School Diploma, GED, or equivalent is required
• 5+ years of directly related and specific experience in program delivery, event logistics, or project management is required
• Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must
• Willingness and ability to work with multiple groups within Executive Education and across campus in a fast-paced, high-energy environment
• Strong written and verbal communication skills
• Strong customer service orientation
• Excellent interpersonal skills, with the ability to build, nurture, and maintain relationships with key stakeholders
• Comfortable commanding and speaking to large groups

Prior experience in an academic environment is preferred

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks