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The Program Manager oversees and manages the assigned Program’s operations and financial teams to ensure the projects, employees, and financials are all running smoothly and according to the company guidelines. Additionally, this position is responsible for providing accurate and timely information to the Leadership team at Congruex. This person has strong, long-term client relationships, matured natural intuition to understand how to navigate the trends within the industry, professionally handles employee related items, and understands the financials.
Job Responsibility:
Responsible for the entire Program (operationally and financially)
Effectively communicate valuable and accurate information to Congruex executive leadership
Make strong, strategic moves that produce positive results
Retains general knowledge of People Services acceptable behavior, processes, and procedures
Developed strong client relationships
Seasoned knowledge of the Telecommunication industry trends and how to successfully navigate them
Mentors the VPs, Directors, and Assistant Program Managers to become stronger and more effective managers with higher production and profit margins
Understand financial data
Identify and provide solutions to issues relating to both the financial and operational teams
Create initiatives the drive better results
Continually shows company support by following and enforcing all company policies and procedures
Shows positive attitude, works well with his crew, upholds the highest safety measures, and promotes the Congruex culture
Requirements:
MBA or bachelor’s degree (B.A.) in engineering, telecom or business administration is preferred
20+ years of job-related experience
Equivalent combination of education/job experience
Must be efficient with strong attention to detail
Must have strong skills in organization and planning, demonstrated ability to work independently or in a team-oriented environment and exercise sound judgement and problem solving
Exceptional written, oral, and interpersonal communication skills
ability to present ideas in business-friendly and user-friendly language
Ability to effectively multi-task and prioritize in order to execute tasks in a high-pressure environment, both personally and delegated through staff
Must have strong customer support orientation (for internal/external customers), demonstrated professional demeanor, and the ability to maintain confidential information
Ability to read, analyze, and interpret industry journals, financial reports, and legal documents
Ability to respond effectively to the most sensitive inquiries or complaints
Requires the ability to influence others, negotiate outcomes, and articulate action plans to the team as well as internal and external customer groups
Strong coaching and mentoring skills - must be effective at providing detailed and specific feedback to staff to equip them to meet identified business goals
Must be effective at giving and receiving feedback
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Ability to proficiently use computer software programs and related computer applications, Microsoft Office (Word, Excel, Outlook, PowerPoint) and other industry-specific technology tools used within the organization
Willingness to learn additional software applications
What we offer:
competitive compensation
health benefits
wellness resources
401(k) retirement planning
employee recognition and leadership development programs