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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Program Manager - CTJ - Poly

United States, Reston Employment contract 130900.00 - 277200.00 USD / Year · Job Posted May 29, 2026
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Job Description

Microsoft Federal is seeking an experienced Program Manager to lead the end to end financial operations and customer onboarding lifecycle across our GovernmentWide Acquisition Contracts (GWACs). This role is responsible for ensuring operational excellence across contract financial management and task order onboarding — from initial setup through invoicing, compliance alignment, and consumption enablement. The Program Manager will lead a team responsible for executing the onboarding and financial management of federal direct contracts supporting mission critical workloads across the U.S. Government. The successful candidate will drive standardization, scalability, and accountability across GWAC operational processes, ensuring contracts are onboarded accurately, billed correctly, and managed in alignment with federal acquisition and internal compliance requirements.

Job Responsibility

  • Lead financial execution across contracts, including billing readiness, invoice validation, funding alignment, and consumption tracking
  • Oversee and optimize financial workflows associated with task orders, CLIN structures, and customer level billing configurations
  • Partner with Finance, Compliance, and Sales teams to ensure contract financial health and audit readiness
  • Drive consistency across invoicing models and ensure alignment between task order structure and billing outcomes
  • Manage financial risk mitigation processes and support resolution of billing discrepancies or compliance gaps
  • Establish success metrics for financial operations including billing timeliness, onboarding cycle time, and order accuracy
  • Lead onboarding execution for new customers and task orders under contracts
  • Oversee setup of task orders within Microsoft operational systems (e.g., FedSAP, Compass) to ensure accurate customer mapping and compliance alignment
  • Ensure contract onboarding reflects appropriate customer structures to support invoicing and reporting requirements
  • Drive onboarding readiness activities across cross functional stakeholders including PMO, Sales, Finance, Legal, and Engineering
  • Standardize onboarding playbooks to reduce onboarding cycle time and improve operational scalability
  • Lead and coach a team responsible for onboarding and financial execution
  • Provide strategic direction on operational priorities, workload allocation, and escalation management
  • Develop SOPs and governance mechanisms to ensure consistency across contract onboarding and billing processes
  • Drive continuous improvement initiatives to streamline onboarding and financial management workflows
  • Serve as the primary escalation point for onboarding or financial operational issues across programs
  • Partner with Capture, Proposal, PMO, and Account Teams to ensure operational readiness for new awards
  • Collaborate with internal stakeholders to align onboarding and billing processes with contractual requirements
  • Support contract modifications and structural changes that impact financial or onboarding processes
  • Communicate onboarding and financial readiness status to executive stakeholders

Requirements

  • Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.
  • 6+ years management (e.g., people, project, process, vendor, change) experience.
  • The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph.
  • This position requires verification of U.S. citizenship due to citizenship-based legal restrictions.
  • This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice to have

  • Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management , process management, or process improvement OR equivalent experience.
  • 8+ years people management experience.
  • 5+ years of Financial or Program Operations Management experience.
  • Experience supporting federal contracts, task order onboarding, or financial operations in support of commercial cloud services
  • Familiarity with contract setup, invoicing workflows, or compliancedriven operational environments
  • Demonstrated experience leading crossfunctional initiatives in a complex stakeholder environment
  • Proven people leadership experience managing operational or program teams
  • Strong analytical, process improvement, and stakeholder management skills
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