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The Program Manager is responsible for driving business growth and ensuring successful project delivery through strategic sales execution, customer relationship management, and operational excellence. This role involves developing and implementing sales strategies for target markets, analyzing customer and sector trends to identify expansion opportunities, and maintaining long-term client relationships to ensure satisfaction and retention. The Program Manager will directly participate in the bidding process, lead proposal and estimation decisions, and negotiate contracts with clients. This position also provides support to Project Managers and Coordinators, ensuring that proposed technical and operational solutions meet business objectives and customer expectations.
Job Responsibility:
Develop and execute sales strategies for designated customer segments and markets
Identify and capitalize on opportunities for service expansion, upselling, and cross-selling
Manage and maintain strong, long-term customer relationships
Lead and make final decisions in proposal, estimation, and bidding processes
Define and enforce decision rules for proposal and estimation processes
Negotiate and finalize client contracts
Advise and support bidding teams/project team in delivering cost-effective, high-value solutions throughout the bidding and project development process
Requirements:
Bachelor’s degree in Sales, Marketing, Business Administration, Information Technology, or a related field
At least 2 years in the IT / software development industry
At least 3 years in sales, account management, or business development roles
Basic understanding of software delivery models (Fixed Price, ODC, T&M, Hybrid) and their impact on pricing, estimation, and negotiation
Experience in bidding, proposal development, cost estimation, and contract negotiation with international clients
Solid analytical mindset with the ability to translate business goals into actionable plans
Excellent communication, negotiation, and presentation skills with the ability to engage effectively with senior or C-level stakeholders
Fluent English (both written and spoken) and strong business communication skills
Willing to work at night or outside regular hours when required to communicate with clients or follow up with global teams
Willing to travel internationally for business trips or client meetings when assigned
Nice to have:
Background in IT project or delivery management before moving into sales or program roles
Proven track record in developing and executing sales strategies, achieving revenue growth targets, and managing key customer accounts
Experience in leadership, collaboration, and stakeholder management skills
Working knowledge of financial and commercial metrics (costing, margin analysis, P&L)
Understanding of modern technology trends (AI, Vide Coding, Cloud, Web/Mobile) to advise clients effectively
Experience working with global clients across the US, EU, or APAC regions
Knowledge of compliance and data protection regulations (GDPR, CCPA, etc.) relevant to global outsourcing engagements
Additional foreign language proficiency (Japanese, Korean, German, etc.)
Certification in Agile frameworks, Project Management or Sale & Marketing
What we offer:
Competitive Salary and Brilliant Health Benefits
Attractive salary (13th-month salary, salary review twice/year) and project bonus
Bonus programs for candidate referral, technical article writing
Interest-free loan support for personal plan
Allowance for sickness, maternity, paternity and periodic health examination
PVI health care program
The staff of the quarter and year reward
Progressive and Fun Working Environment
A professional English-speaking working environment with Agile – Scrum model
Hybrid Working Model: Flexible working time and WFH support
Surrounded with friendly, open-minded, young and supportive colleagues
Annual company trip and regular team-building parties, party celebration (Christmas, Birthday, Mid-autumn,...), Sports clubs (football, badminton, swimming …)
Valuable Training
Sponsor examination fee for professional certificates (AWS, Azure, IELTS, PMP, Scrum Master,...)
Sponsor fee for joining any technical training sessions and courses