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We're looking for an individual-contributor program owner to help manage the end-to-end Bank Partnerships Marketing Collateral Review program. Sitting within the Issuing team and reporting to the Bank Partnerships Marketing and Oversight Lead you will support the process that moves marketing and collateral materials from internal conception through bank partner review and approval. You'll drive continuous improvement across tooling, workflow, and partner engagement—proactively building solutions (including AI-enabled ones) that reduce cycle time, improve quality, and scale with Block's growth.
Job Responsibility:
Support the Bank Partnerships Marketing Collateral Review program end-to-end: coordinate submissions, clarify requirements, negotiate timelines, and facilitate bank approvals
Support partner engagement with banks and networks: Build and maintain relationships with partner account managers
stay current on partner marketing guidelines and feedback trends
translate partner input into clear guidance for internal stakeholder review
Enable cross-functional alignment to speed approvals: Work closely with Marketing, Creative, Product, Engineering, Legal, Compliance, Risk, Operations, and Brand to translate bank and network feedback and approval conditions into internal review-ready guidance streamlining internal alignment and accelerating bank approvals
Proactively improve the system: Identify bottlenecks and failure modes
propose and implement changes to workflows, roles, and tools. Run pilots/experiments, quantify impact, and scale successful approaches
Support audit readiness: Maintain accurate records of submissions, approvals, versions, and rationales
ensure processes meet partner, network, and internal policy standards
Communicate with clarity: Provide concise, action-oriented updates to stakeholders
escalate risks early with data-backed options and recommendations
Apply AI for efficiency and quality: Use AI/LLM-powered triage, policy checks, drafting/redlining suggestions, metadata extraction, and automated routing to reduce cycle time and improve submission quality
Requirements:
Bachelor's degree and minimum of 5 years of program or product operations management in fintech, issuing, banking, or highly regulated industries, with direct experience shepherding materials through bank or partner approvals
Ability to manage multiple concurrent initiatives with competing timelines and priorities. Strong project and program management skills with a track record of delivering complex initiatives on time
Strong grasp of bank/network marketing and brand guidelines and the broader regulatory landscape for consumer communications in financial services
Experience designing and improving scalable workflows and governance (intake, SLAs, approval matrices, playbooks) and implementing tooling (e.g., workflow/orchestration, ticketing, documentation)
Exceptional stakeholder management and communication skills
adept at influencing without authority across internal and external partners
Practical experience applying AI/automation to business processes (e.g., LLM-assisted review, classification, templating, or rules engines) with measurable impact
A builder's mindset—comfortable with ambiguity, rapid iteration, and hands-on execution