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Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. We're looking for a program owner to help manage the end-to-end Bank Partnerships Marketing Collateral Review program. Sitting within the Issuing team and reporting to the Bank Partnerships Marketing and Oversight Lead, you will support the process that moves marketing and collateral materials from internal conception through bank partner review and approval. You'll drive continuous improvement across tooling, workflow, and partner engagement—proactively building solutions (including AI-enabled ones) that reduce cycle time, improve quality, and scale with Block's growth.
Job Responsibility
Support the Bank Partnerships Marketing Collateral Review program end-to-end
coordinate submissions, clarify requirements, negotiate timelines, and facilitate bank approvals
support partner engagement with banks and networks
build and maintain relationships with partner account managers
stay current on partner marketing guidelines and feedback trends
translate partner input into clear guidance for internal stakeholder review
enable cross-functional alignment to speed approvals
work closely with Marketing, Creative, Product, Engineering, Legal, Compliance, Risk, Operations, and Brand to translate bank and network feedback and approval conditions into internal review-ready guidance
proactively improve the system
identify bottlenecks and failure modes
propose and implement changes to workflows, roles, and tools
run pilots/experiments, quantify impact, and scale successful approaches
support audit readiness
maintain accurate records of submissions, approvals, versions, and rationales
ensure processes meet partner, network, and internal policy standards
communicate with clarity
provide concise, action-oriented updates to stakeholders
escalate risks early with data-backed options and recommendations
apply AI for efficiency and quality
use AI/LLM-powered triage, policy checks, drafting/redlining suggestions, metadata extraction, and automated routing to reduce cycle time and improve submission quality
Requirements
Bachelor's degree
minimum of 5 years of program or product operations management in FinTech, issuing, banking, or regulated industries, with direct experience shepherding materials through bank or partner approvals
ability to manage multiple concurrent initiatives with competing timelines and priorities
strong program management skills with experience delivering complex initiatives on time
grasp of bank/network marketing and brand guidelines and the broader regulatory landscape for consumer communications in financial services
experience designing and improving scalable workflows and governance (intake, SLAs, approval matrices, playbooks) and implementing tooling (e.g., workflow/orchestration, ticketing, documentation)
stakeholder management and communication skills
can influence without authority across internal and external partners
practical experience applying AI/automation to business processes (e.g., LLM-assisted review, classification, templating, or rules engines) with measurable impact
a builder's mindset
comfortable with ambiguity, rapid iteration, and hands-on execution
familiarity with card network guidelines and partner-specific collateral requirements
background in change management or process excellence
Nice to have
Familiarity with card network guidelines and partner-specific collateral requirements
background in change management or process excellence