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At HPE Networking, the Digital Experience & Automation (DEA) team is reimagining how people experience support and services in a digital‑first world—setting new standards for the future of networking. We enable customers, partners, and employees through AI‑driven tools and modern platforms, transforming support into a unified, efficient, and simple experience that drives measurable value. Our mission is grounded in innovation with purpose: applying automation, AI, and data‑driven insights to simplify journeys, reduce friction, and create meaningful outcomes at every touchpoint. Lead the delivery of digital platform initiatives that enhance customer support and service experiences, driving end-to-end execution of customer portals, support tools, and enterprise integrations. This role blends strategic program management with hands-on Agile delivery leadership, ensuring alignment across engineering, product, and business teams to deliver high-quality outcomes. The individual will operate in a fast-paced, cross-functional environment, enabling efficient execution, fostering collaboration, and continuously improving delivery processes to achieve business and customer experience objectives.
Job Responsibility
Lead end-to-end delivery of digital platform programs (customer portals, support tools, integrations)
Define scope, timelines, dependencies, and success metrics
ensure delivery against plan
Drive cross-functional alignment across engineering, product, and business teams
Proactively manage risks, dependencies, and stakeholder expectations
Act as Scrum Lead for Agile teams delivering platform capabilities
Facilitate sprint ceremonies and ensure effective backlog execution
Drive Agile best practices, team velocity, and continuous improvement
Remove impediments and enable high-performing teams
Drive initiatives across customer support portals, service tools, and experience platforms
Enable transformation across processes, systems, and tools for support and services
Support delivery of solutions integrated with Salesforce and enterprise systems
Communicate program status, risks, and milestones to stakeholders
Collaborate with internal teams, partners, and vendors
Track delivery metrics (timelines, quality, velocity) and drive continuous improvement
Requirements
12+ years of program/project management experience
5+ years in customer support or digital platforms
Strong Agile/Scrum experience (Scrum Master or equivalent role)
Experience delivering digital platforms or enterprise applications
Familiarity with Salesforce and enterprise integrations