Program Manager- Cross Franchise, Citi

Citi

Location:
Mexico, Ciudad De Mexico

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Program Management Senior Lead is a strategic professional. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas. Accountable for significant direct business results. This role will develop and operationalize end-to-end program planning and management of cross-functional, cross-cluster and cross-franchise programs and projects. The role will have a deep understanding of the landscape of what needs to be executed and will step into, lead or facilitate International, cluster and country programs and projects as a central resource and ensure connectivity of programs and projects to broader international efforts to avoid duplication and maximize efficiencies. This role will also Inventory and tackle inefficiencies and pain points in cluster and business project management, provide challenge, remove unnecessary layers or approvals, and standardize common, baseline protocols in order to drive process improvements. The lead will drive adherence to project processes, procedures, and standards for project delivery and leverage across a program/project.

Job Responsibility:

Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs
Identifies stakeholders and key organizations and build and manage relationships
Directs the creation of multiple programs of work and manage their alignment to business goals
Leads the facilitation, coordination, and arbitration of cross-functional macro level topics within/across programs and with Senior Management
Leads the identification and drive resolution of issues, including those outside established programs of work
Works with stakeholders to ensure program scope definition meets business objectives
Works with Program Sponsor to ensure business case/cost benefit analysis is in line with business objectives
Drives adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program
Assists program team in negotiating for resources owned by other departments in order ensure the program can be completed
Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis
Directs the identification of risks which impact program delivery and ensure mitigation strategies are developed and executed when necessary
Coordinates multiple teams or a functional area (depending on size of business)
Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area
Ensures creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log
Ensures program plans meet business needs as described in the program initiation documents
Ensures all stakeholders are identified and included in scope definition activities, understand the program schedule and key milestones and receive schedule status regularly
Ensures program commitment from those assigning resources
Escalates program risks to the Program Director, or Program Sponsor, when appropriate
Ensures vendor performance is monitored and actions taken if performance warrants
Exercises shared responsibility for budget, policy formulation and planning
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

10+ years of experience
Project or program management experience
Desirable background in the financial sector
Excellent interpersonal relationships with ability to influence and negotiate with stakeholders
Critical thinking and problem solving skills
Advanced English level- Mandatory

Additional Information:

Job Posted:
July 31, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Program Manager- Cross Franchise