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The Program Manager - Senior Lead is a strategic project management professional who closely follows latest trends and adapts them for application to their role and the business. This position is responsible for a broad book of work for the Tax Information Reporting function in support of multiple businesses. The book of work encompasses regulatory, business-driven and process improvement projects.
Job Responsibility:
Support planning, directing and coordination of day-to-day activities of running a program or portfolio of programs
Identify stakeholders and key organizations and build and manage relationships
Direct the creation of multiple programs of work and manage their alignment to operations and business goals
Lead the facilitation, coordination, and arbitration of cross-functional activities within/across programs and with senior management
Lead the identification and drive resolution of issues, including those outside established programs of work
Work with stakeholders to ensure program scope definition meets defined objectives
Work with the Program Sponsor to ensure business case/cost-benefit analysis is in line with business objectives
Drive adherence to program and project processes, procedures, methods, and standards for program and project delivery
Assist the program team in negotiating for resources owned by other departments in order ensure the program can be completed
Direct the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis
Direct the identification of risks that impact program delivery and ensure mitigation strategies are developed and executed when necessary
Apply comprehensive understanding of concepts and procedures within own area and knowledge of other areas to resolve issues that have impact beyond own area
Ensure creation, approval and maintenance of various project and program artefacts including plan and charter, benefits management plan, stakeholder management plan, risks and issues log, etc
Ensure program/project plans meet business needs as described in the scope and initiation documents
Ensure all stakeholders are identified and included in scope definition activities, understand the program schedule and key milestones and receive schedule status regularly
Coordinate funding approvals and ensure all areas of the program are appropriately resourced
Maintain appropriate staffing requirements to meet operational needs
Escalate program risks to the Program Director, or Program Sponsor, when appropriate
Apply sound ethical judgment regarding personal behavior, conduct and business practices
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