Program Manager - Issue Management, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Puerto Rico, Aguadilla

Category:
-

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Provides support and/or leads teams through the Engineering development process for product implementation and issue management. Responsibilities include managing activities, resources, schedules, budgets, and ensuring cross-company communications. Contributions include solving technical problems and recommending alternatives to achieve objectives.

Job Responsibility:

Address product and process excursions through end-to-end issue management and containment, minimizing customer impact and disruptions to HPE processes
Manage product issues through the containment process, engaging cross-functional team members for root cause analysis, resolution, and recovery
Perform risk analysis with other team members and define/implement mitigation/avoidance actions
Implement robust corrective and preventive actions to prevent reoccurrence of issues identified in excursions and data analysis
Drive product and process improvement projects that enhance customer experience
Drive innovation and integration of new technologies to improve internal processes
Manage and lead a program involving one or more functions and project teams
Develop schedules, critical deliverables, budget, resource allocation plan, and other support requirements
Track progress against established plan and manage updates to meet product requirements and schedule
Communicate program progress, escalations, and issue analysis to stakeholders
Lead and mentor less-experienced staff members

Requirements:

Bachelor's or Master's degree in Business Management, Quality Management, Engineering, Computer Sciences, or equivalent
4-6 years of experience in project management or quality related activities
Project Management experience (PMP/PMI certification preferred)
Strong Quality / Lean Six Sigma experience (ASQ or other quality certifications preferred)
Excellent written and verbal communication skills
mastery in English and local language
Using project planning tools and software packages to create, manage, and track project results
Strong analytical and problem solving skills
Demonstrated experience coordinating and directing matrixed teams and resources
Ability to create and manage program schedules, budgets, and resource allocation plans
Ability to effectively communicate program plans, proposals, and results, and negotiate options at management levels

Nice to have:

PMP/PMI certification
ASQ or other quality certifications
Agile Methodology
Agile Scrum Development
Coaching
Design Thinking

What we offer:

Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
Programs for personal and professional development
Inclusive work environment celebrating individual uniqueness

Additional Information:

Job Posted:
July 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Program Manager - Issue Management