Program Management Supervisor

• Supervise daily office operations to ensure an efficient and organized environment that supports customer needs
• Serve as the first point of escalation for complex customer inquiries, applying de-escalation skills and sound judgment to resolve issues effectively
• Monitor workflow progress, deadlines, and work queues to ensure timely processing and service delivery
• Provide guidance and mentorship to staff, encouraging attention to detail and maintaining high performance standards
• Ensure compliance with program regulations, policy guidelines, and quality standards
• Coordinate with leadership to identify risks, escalate concerns, and uphold accountability to service objectives
• Manage front-desk activities, customer flow, and service-area organization to maintain office readiness
• Document case details, operational challenges, and escalations accurately and in a timely manner
• Support communication and transparency with client representatives and stakeholders, resolving issues as needed

• Minimum of 3 years of experience in customer service, program management, or operational oversight
• Strong interpersonal and communication skills, with the ability to manage sensitive situations professionally
• Proven ability to monitor workflows and ensure adherence to procedural and compliance standards
• High attention to detail and organizational skills, especially in fast-paced, client-facing environments
• Familiarity with affordable housing programs, including the Housing Choice Voucher program, preferred
• Expertise in property management, including residential or commercial settings
• Proficiency in handling escalated customer service concerns and delivering resolutions
• Demonstrated ability to train and mentor staff effectively

Familiarity with affordable housing programs, including the Housing Choice Voucher program

• health, dental and vision insurance
• 401K
• PTO
• medical, vision, dental, and life and disability insurance
• company 401(k) plan