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Program Management Sr Analyst

https://www.citi.com/ Logo

Citi

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Location:
India , Chennai

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Program Management Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Job Responsibility:

  • Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs
  • Assists with business case, review business requirements, gap analysis, feasibility study in long term benefit, requirement and solution review with stakeholders
  • Finalizes the project plan with stakeholders and track closely for successful project delivery
  • Implements advanced strategies for gathering, reviewing and analyzing data requirements
  • Meets with end users to understand business needs, write requirements, conduct walk throughs on requirement documents and obtain Project Sponsor, Product and Operations approvals
  • Reviews Functional Requirements to Business Requirements to ensure Technology has understood and met the end users’ needs/expectations
  • Partners with Technology, Product and Operations Management Teams to prioritize delivery of key projects
  • Masters strategic business process modeling, traceability and quality management techniques
  • Applies best practices for effective communication and problem-solving
  • Leads team of business analysts to achieve on-time and with-quality production delivery dates for system enhancements for multiple Cash projects
  • Performs project Status reporting to Project Stakeholders, Product and Operations Partners
  • Understand the bank environment and compliance and regulatory requirements
  • Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions
  • Appropriately assess risk when business decisions are made
  • Identify key stakeholders who will participate in project scope definition
  • Identify, document, and understand project dependencies
  • Ensure appropriate resources are assigned to project & monitor commitment
  • Ensure change control is executed throughout project
  • Establish project communication needs and support creation of project communication plan
  • Track actual project costs, identify variances, and reforecast project costs as needed
  • Measure project management performance against standards
  • Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
  • Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions
  • Support system change processes from requirements through implementation and provide input based on analysis of information
  • Consult with business clients to determine system functional specifications and provides user and operational support
  • Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives
  • Design and develop high quality presentations
  • Capture and document user stories, acceptance criteria, and process flows in collaboration with business stakeholders
  • Develop expertise in the system to become an SME for business and IT teams
  • Support IT processes such has change management, release planning, UAT and incident resolution
  • Works to collect, measure, and analyze program performance data identify, track, and close program issues through established methods and guidelines
  • Willing to work in India Night Shifts ( 8 AM to 5 PM EST)

Requirements:

  • 10 years of relevant experience
  • Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
  • Proven interpersonal, data analysis, diplomatic, management and prioritization skills
  • Consistently demonstrate clear and concise written and verbal communication
  • Proven ability to manage multiple activities and build/develop working relationships
  • Proven self-motivation to take initiative and master new tasks quickly
  • Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail
  • Bachelor's degree/University degree or equivalent experience

Additional Information:

Job Posted:
February 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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