Program Management Specialist

• Responsible for product management support for different Rewards & Offers products across Europe, with a focus on Merchants Offers Products
• Support/manage all the operational aspects related to product changes/updates and new functionalities addition of the products managed
• Develop and measure regional product performance through a data-driven, KPI-based framework
• Proactively work with countries and customers to address new opportunities related to Rewards & Offers products
• Work with customers to provide marketing suggestions and benchmarks on how to increase adoption and engagement of the different products managed
• Analyze existing products and business models, internally and externally, to identify features issues/gaps and propose new improvements or areas of action
• Take shared responsibility for growing the revenue of the Rewards and Offers business in Europe through effective and continually improving product management processes
• Ensure global best practices for Rewards & Offers products are fully and consistently applied across the products managed in the different European Countries
• Ensure relevant processes are followed to ensure quality and compliance
• Support new product / new market readiness activities across the region
• Partner with countries teams and regional product teams to advocate for new products developments

• Previous 2-5 year of experience in all the aspects of product management (i.e. analyses of performances and consumer needs, operations, promotion and communication support to drive product performances, new product development, P&L ownership)
• Previous Experience and knowledge of Loyalty Business and products
• Strong business partnering / relationship management skills
• Strong analytical skills
• Attention to details and strong problem-solving skills
• Operational focus / experience
• Organization / project management – need to be able to keep track & manage multiple activities
• Strong written and verbal communication skills and the ability to effectively communicate with different audiences, from low-level technical resources to customer leads
• Ability to interact and coordinate effectively with internal and external business partners
• Abide by Mastercard’s security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

Previous Experience and knowledge of Loyalty Business and products