Program Management Senior Lead, Citi

Citi

Location:
Colombia, Bogotá

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Program Management Senior Lead is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

Job Responsibility:

Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs
Identifies stakeholders and key organizations and build and manage relationships
Directs the creation of multiple programs of work and manage their alignment to business goals
Leads the facilitation, coordination, and arbitration of cross-functional macro level topics within/across programs and with Senior Management
Leads the identification and drive resolution of issues, including those outside established programs of work
Works with stakeholders to ensure program scope definition meets business objectives
Works with Program Sponsor to ensure business case/cost benefit analysis is in line with business objectives
Drives adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program
Assists program team in negotiating for resources owned by other departments in order ensure the program can be completed
Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis
Directs the identification of risks which impact program delivery and ensure mitigation strategies are developed and executed when necessary
Manages multiple teams or a functional area (depending on size of business)
Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area
Ensures creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log
Ensures program plans meet business needs as described in the program initiation documents
Ensures all stakeholders are identified and included in scope definition activities, understand the program schedule and key milestones and receive schedule status regularly
Ensures funding has been approved for the program
Ensures all areas of the program are appropriately staffed
Ensures program commitment from those assigning resources
Escalates program risks to the Program Director, or Program Sponsor, when appropriate
Ensures vendor performance is monitored and actions taken if performance warrants
Maintains appropriate staffing requirements to meet operational needs
Exercises shared responsibility for budget, policy formulation and planning
Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Lead the LATAM transformation strategy for digitization and automation initiatives aligned with the organizations overarching strategic goals and objectives
Develop comprehensive LATAM transformation roadmap to support targeted operating model and productivity goals
Drive transformation of processes and capabilities to instill global standard for consistent client experience and optimal business process
Collaborate with product partners and onboarding leadership to create LATAM Transformation priorities incorporating process improvement and system enhancements
Evaluate new product launch and enhancement initiatives ensuring alignment with organization digitization, automation, and control strategy
Assess onboarding and operational risks, demonstrating consideration for the firm's reputation and safeguarding clients and assets, driving compliance with applicable laws, rules, regulations and adhering to policy
Drive organization change by promoting initiatives fostering a culture of continuous improvement
drive adoption, define KPIs for success and metrics
Provide guidance to LATAM Onboarding Transformation Program Managers ensuring alignment with engagement, documentation, and training execution requirements to support onboarding activities
Project / Program Governance / Risk Reporting & Remediation Oversight, partnering with Product & Tech stakeholders
Stay updated with emerging transformation trends, technology and best practices bringing innovative ideas to enhance onboarding transformation initiatives

Requirements:

10+ years of experience
Should demonstrate a commitment to quality and attention to detail
Excellent interpersonal relationships with ability to influence and negotiate with stakeholders
Critical thinking and problem solving skills
Bachelor’s/University degree or equivalent experience, potentially Masters degree
Proficiency in evaluating end-to-end processes and driving transformation initiatives
Excellent analytical and problem-solving skills to address complex process and risk challenges
knowledge of Account opening /maintenance, Payments and Receivables, Liquidity, and technology platform products
Proven track record for delivering complex technology, change management & process re-engineering programs, business analysis
Process design/ reengineering experience
Strong Change Management skills
Proven experience as a Team leader or similar leadership role
Ability to leverage organizational network to deliver material results
Excellent interpersonal & communication skills
Strong partnership orientation – proven ability to overcome challenges with partners collaboratively & hold partners/colleagues to account for accurate delivery
Flexibility – ability to manage a large & varying workload (i.e., volume, complexity & composition)
Strong Control awareness and analytical approach
Results orientation, strong execution skills
Attention to detail & diligence
Highly energetic & positive with a proven ability to work independently (self-starter)

Additional Information:

Job Posted:
June 04, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Program Management Senior Lead