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Program Management Senior Lead

https://www.citi.com/ Logo

Citi

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Location:
India , Bengaluru

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Program Management Senior Lead is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

Job Responsibility:

  • Support planning, directing and coordination of day-to-day activities of running a program or portfolio of programs
  • Identify stakeholders and key organizations and build and manage relationships
  • Direct the creation of multiple programs of work and manage their alignment to business goals
  • Lead the facilitation, coordination, and arbitration of cross-functional macro level topics within/across programs and with Senior Management
  • Lead the identification and drive resolution of issues, including those outside established programs of work
  • Work with stakeholders to ensure program scope definition meets business objectives
  • Work with Program Sponsor to ensure business case/cost benefit analysis is in line with business objectives
  • Drive adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program
  • Assist program team in negotiating for resources owned by other departments in order ensure the program can be completed
  • Direct the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis
  • Direct the identification of risks which impact program delivery and ensure mitigation strategies are developed and executed when necessary
  • Manage multiple teams or a functional area (depending on size of business)
  • Apply comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area
  • Ensure creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log
  • Ensure program plans meet business needs as described in the program initiation documents
  • Ensure all stakeholders are identified and included in scope definition activities, understand the program schedule and key milestones and receive schedule status regularly
  • Ensure funding has been approved for the program
  • Ensure all areas of the program are appropriately staffed
  • Ensure program commitment from those assigning resources
  • Escalate program risks to the Program Director, or Program Sponsor, when appropriate
  • Ensure vendor performance is monitored and actions taken if performance warrants
  • Maintain appropriate staffing requirements to meet operational needs
  • Exercise shared responsibility for budget, policy formulation and planning
  • Evaluate subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

  • 10+ years of experience
  • Should demonstrate a commitment to quality and attention to detail
  • Excellent interpersonal relationships with ability to influence and negotiate with stakeholders
  • Critical thinking and problem solving skills
  • Bachelor’s/University degree or equivalent experience, potentially Masters degree
What we offer:
  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
  • Paid Parental Leave Policy
  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
  • We have a variety of programs that help employees balance their work and life, including generous paid time off packages
  • We offer our employees resources and tools to volunteer in the communities in which they live and work

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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