Program Management Senior Lead

• Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs
• identifies stakeholders and key organizations and build and manage relationships
• directs the creation of multiple programs of work and manage their alignment to business goals
• leads the facilitation, coordination, and arbitration of cross-functional macro level topics within/across programs and with Senior Management
• leads the identification and drive resolution of issues, including those outside established programs of work
• works with stakeholders to ensure program scope definition meets business objectives
• works with Program Sponsor to ensure business case/cost benefit analysis is in line with business objectives
• drives adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program
• assists program team in negotiating for resources owned by other departments in order to ensure the program can be completed
• directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis
• directs the identification of risks which impact program delivery and ensure mitigation strategies are developed and executed when necessary
• manages multiple teams or a functional area
• applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area
• ensures creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log
• ensures program plans meet business needs as described in the program initiation documents
• ensures all stakeholders are identified and included in scope definition activities, understand the program schedule and key milestones and receive schedule status regularly
• ensures funding has been approved for the program
• ensures all areas of the program are appropriately staffed
• ensures program commitment from those assigning resources
• escalates program risks to the Program Director or Program Sponsor when appropriate
• ensures vendor performance is monitored and actions taken if performance warrants
• maintains appropriate staffing requirements to meet operational needs
• exercises shared responsibility for budget, policy formulation and planning
• evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions
• appropriately assess risk when business decisions are made

• Minimum 10 years of experience
• advanced English level
• should demonstrate a commitment to quality and attention to detail
• excellent interpersonal relationships with ability to influence and negotiate with stakeholders
• critical thinking and problem-solving skills
• Bachelor’s/University degree finished
• Master's degree is a plus

Master's degree

• Citi is an equal opportunity employer
• qualified candidates will receive consideration without regards to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law