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Program Management Senior Lead

https://www.citi.com/ Logo

Citi

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Location:
United Kingdom , London

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Category:
Finance

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Contract Type:
Not provided

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Salary:

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Job Description:

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Markets Operations Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. The SVP - Market Operations Program Manager role we are recruiting for will be instrumental in supporting Change initiatives in one or more projects for Markets Operations Process Engineering team. The role will combine strategy, project management expertise and analytical skills to support transformation in partnership with operations teams and technology partners globally across Citi.

Job Responsibility:

  • Drive the strategy and book of work
  • Lead execution of large-scale programs including driving the overall plans, managing progress of deliverables, leading business analysis and ensuring all project delivery documentation is in place
  • Take the lead with stakeholders to ensure program scope definition meets Operations objective, drive requirements to ensure they meet strategic objectives
  • Own the communication of status, issue, resolution and risks to the Sponsor and key stakeholders
  • Establish and maintain relationships with business and technology stakeholders acting as SME to senior stakeholders and/or other team members
  • Drive and implement best practices and global consistency, simplifying & standardizing processes, controls and flows
  • Lead identification, and drive resolution of issues
  • Execute and drive program lifecycle such as testing and operational readiness planning
  • Take the lead to facilitate and deliver change to reduce the risk profile
  • Drives adherence to program processes, procedures, methods, and standards for program delivery as defined by Citi PM standards

Requirements:

  • Substantial relevant experience
  • Significant experience in delivering transformation programs in a fast paced, large global financial services firm, ideally in an operations, risk or technology organization
  • Exceptional Program Management skills
  • Specialized program management and/or reengineering certifications (six sigma, Agile, Lean, Prince 2 or PMP)
  • Strong organization and multi-tasking skills
  • Flexibility to handle multiple tasks and changing priorities
  • Excellent analytical, data management
  • Critical thinking and problem-solving skills
  • Ability to clearly document findings and proposals for solutions using tools such as Excel, PowerPoint, JIRA, Confluence
  • Excellent verbal, written, and presentation skills
  • A demonstrated ability to effectively communicate technical and business issues and solutions to multiple levels
  • Exercise independence of judgement/autonomy
  • Experience with stakeholder engagement with the ability to lead and drive working groups with senior stakeholders
  • Should demonstrate a commitment to quality and attention to detail
  • Excellent interpersonal relationships with ability to influence and negotiate with stakeholders
What we offer:
  • Generous holiday allowance starting at 27 days plus bank holidays
  • increasing with tenure
  • A discretional annual performance related bonus
  • Private medical insurance packages to suit your personal circumstances
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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