Program Management Manager, Citi

Citi

Location:
India, Chennai

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Procurement & Third Party Management Program Execution (P&TPMPE) provides operational support, process guidance, and quality assurance and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes, and operating procedures to execute robust risk management activities throughout the third-party management life cycle.

Job Responsibility:

Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks
Independently assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices
Looks for ways to improve the current process and share best practices with senior leadership
Participates in senior leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed
Assists senior level management in gathering data and information for executive level reporting and to take ownership of specified projects and tasks
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members
Ability to manage larger teams and drive them to deliver the highest quality work on Third Party Management
Demonstrate Strong knowledge about Third Party Lifecycle Management, Regulatory guidelines Contract Terms & conditions, Information Security, Regulations (OCC, GDPR, Data Privacy Laws, and Country specific Local Laws etc.)
Providing process guidance and support to Third Party Officers (TPOs), Business Activity Owners (BAOs) and other business stakeholders on end-to-end Third-Party Management requirements and set up periodical review meeting with all the stakeholders
Facilitating and coordinating with various Policy Owners in areas such as Data Privacy, Export Licensing, Information Security and Continuity of Business (CoB) to complete required due diligence and ongoing monitoring activities
Execute various third-party risk assessment controls as identified by the Third-Party Risk Assessment Process and provides guidance to TPU Process Analysts on process execution
Verify if third parties’ policies and procedures are complaint to Citi’s policies and procedures. Identify and report gaps if any, to senior management
Drive team to identify opportunities for better control and productivity enhancement through various process reengineering initiatives and automation projects including but not limited to Robotic Process Automations
Analyzing the data and forecast trends with respect to inherent risk associated with third parties and build controls to mitigate such risks
Work with Operations standards team to layout framework of new process, obtaining clarification on ambiguous areas. Raise proposals for streamlining processes as per change management procedure
Coordinate with Internal and external Auditors and ensure timely and accurate submission of all deliverables and ensure that all comments are addressed, observations are reported correctly, and corrective action is taken accordingly
Drive and implement process changes in line with new emerging risks and regulatory requirements
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Requirements:

Minimum 12+ years of working experience in financial services / Banking industry
Preferred 6+ years of direct, relevant experience in third-party risk management or operational risk management or Audit related work
Minimum 3 year of Operational Leadership Experience including delivering in a high-volume, goal-based production/operations-based environment
Knowledge of third-party management risk and control methodologies and best practices
Team management skills preferred
Supply chain management experience preferred
Bachelor’s degree required
Master’s Degree preferred
Professional Qualifications including CA/ICWA/ACS etc.
Project Management and experience in process standardization & Automation
Preferred external certification – CISA / CIA / CSCP / CPSM

Nice to have:

Supply chain management experience
Preferred external certification – CISA / CIA / CSCP / CPSM

Additional Information:

Job Posted:
July 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Program Management Manager